L-19 Hourly Customer Relationship Management (CRM) Assistant

Salary: $18.50 Hourly Location : JSCC - 2601 Carson Road, Birmingham, AL Job Type: Part-Time Job Number: 06027 College/Division: JSCC-501010-Student Services Administration Opening Date: 04/28/2025 Closing Date: Continuous Campus Location: Jefferson State Community CollegePosition SummaryCompensation is based on 19 hours per week. If not indicated, the hourly rate will be determined by the supervisor.The Part-Time CRM Assistant provides general support for enrollment communications and Customer Relationship Management (CRM) system tasks. This position assists with CRM processes, student outreach, data entry, and project coordination while ensuring smooth communication between college offices. Essential Duties and ResponsibilitiesAssist the Director with student communication efforts via email, text, and digital media using TargetX CRM and similar platforms. Prepare email templates and text message drafts for distribution via CRM and other communication platforms (e.g., Mongoose Cadence, Twilio). Support CRM-related tasks, including data entry, record updates, and troubleshooting under supervision. Monitor and process incoming student communication requests submitted via email, Asana, or other task management systems, ensuring timely completion. Communicate with various offices (Admissions, Financial Aid, Advising, etc.) to provide updates on the status of student communication requests. Assist in setting up and scheduling campus events within the CRM, including registration pages, reminders, and follow-up communications. Scan, organize, and input student records into the CRM system. Assist with CRM training efforts by preparing materials and helping staff navigate the system. Perform other duties assigned to support student communications. QualificationsEducation: Associate's degree required; bachelor's degree preferredExperience: Prior experience in customer service, office administration, or student support preferredComputer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook) and basic data entry required Knowledge, Skills and Abilities:Technical Skills: Familiarity with CRM platforms (TargetX, Salesforce, or similar) is helpful but not required; training will be provided. Project Coordination: Ability to track and follow up on requests received via email or task management systems (e.g., Asana) and communicate progress effectively. Communication Skills: Ability to communicate professionally via email, phone, and in person. Organizational Skills: Strong attention to detail and managing multiple tasks efficiently. Application Procedures/Additional InformationApplicants must meet the minimum qualifications required and must submit a complete online application packet in order to be considered for a position. Applicants who fail to submit all required information may be disqualified. Only applications received during the period of this announcement will be considered. A complete application packet consists of: A completed Jefferson State Community College application specific to the position of interest Current resume Proof of education. Applicant must provide a copy of a diploma or transcripts, whichever is applicable. Where transcripts are required, unofficial copies will be accepted before the deadline but official transcripts must be on file before a hire date. Transcripts must include conferred or awarded date, if applicable. Work experience verification in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the "Qualifications" section. Verification should include dates of employment and position title(s). Upon request from the applicant, work experience verification from current employer only may be delayed until an official offer of employment. Request must be made in the form of a statement on a separate document. If applicant delays verification from current employer and it does not cover required level of experience as stated in the "Qualifications" section, verification from previous employer(s) is required. (For clarification, please contact Human Resources.)The work experience verification completion is the responsibility of the applicant. Please visit http://www.jeffersonstate.edu/about-jscc/human-resources/work-experience-verification/ to obtain the verification form. Proof of licensure(s) and/or credential(s), if applicable Part-time ongoing positions are posted to create an applicant pool for possible openings. Please note that an employment opportunity may not be available. Positions are mainly on the Jefferson Campus. If a position is at a different campus, the announcement will specify which one. Hours vary for each position. The Human Resources Office is not aware of the specific hours to be worked for a particular position. If you wish to submit an online application packet, your application will be forwarded to the appropriate department(s). The department will contact you directly should a position be available or if one becomes available at a later time. If you are applying for one or more positions, you must submit a separate application packet for each position. In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. Jefferson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. All male applicants between the ages of 18-26 must provide proof of Selective Service Registration. Jefferson State Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Jefferson State Community College will make reasonable accommodations for qualified disabled applicants or employees. If you have a disability and require accommodations, please notify us. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to the awarding. Part-Time position not eligible for benefits.