Learning and Development Coordinator (Houston)

Learning & Development CoordinatorHouston - Full-time - Career growth path to L&D ManagerAbout the roleSBPM Partners operates a fast-growing international connectivity installation network spanning many EU countries and parts of North America. We are building our training function from the ground up and need someone ready to roll up their sleeves and build it.This is a hands-on role. You will be the person who writes the content, configures the LMS, interviews the installers, and iterates based on what QA is finding in the field. There is no team to hand things off to — you are the team. If you thrive on owning something end-to-end and seeing your work make an immediate difference, this is for you.What you'll actually be doing day-to-dayFirst 6 months · Build itContent creation, LMS setup, getting into the fieldSit with installers, country partners, and ops leads — ask questions, take notes, understand how the work actually gets doneTurn what you learn into practical training content: short videos, e-learns, job aids, onboarding guidesSet up and manage Talent LMS — upload content, build learning paths, track completions, pull reportsWork side-by-side with the senior management to understand what's going on in the field and build training that improves and upgradesBuild onboarding materials that get new country partners and installers up to speed quicklyIterate constantly — make changes when needed, fastMonths 6–12 · Improve and systematizeCertification, feedback loops, cross-country rolloutBuild a tiered certification pathway for installers — Standard, Advanced, QA-Certified — with real competency checks, not just test-passingEstablish a regular rhythm so field findings feed directly into curriculum updatesRoll out training across new countries as we expand — adapting content for local context, not just translating itDevelop advanced content for future markets with other clients and product offeringsBuild a simple way for country teams to share best practices with each otherYear 2+ · GrowSenior role and team developmentAs the program matures and the business expands, this role grows with it — into L&D Manager and beyondAt the right time, table the idea of growing the team and support functionsOwn the L&D strategy for a business operating in 50+ countriesWho you'll work withQA Manager (UK-based)They see what's going wrong in the field every day — your job is to turn those findings into training that prevents it from happening again.Country PartnersThey manage the installers on the ground. You'll work with them to understand local needs, roll out training, and make sure it actually gets used.Senior Leadership (Houston)Direct access, genuine interest in what you're building, and fast decisions when you need them.What we are looking forYou need to have done thisCreated training content yourself — written e-learns, made videos, built job aids, produced onboarding guidesAdministered an LMS — not just used one, but actually managed it (uploading content, building paths, pulling reports)Sat with people who do practical, hands-on work and turned what they know into structured trainingUsed data to decide what to train on — QA reports, CSAT scores, error logs, whatever the signal wasWorked in a technical, operational, or field services environmentManaged your own workload without someone telling you what to do nextGreat if you also haveExperience with Talent LMS or system similarA background in telecoms, hardware, construction, or installation industriesBuilt a certification or competency framework beforeWorked with teams across multiple countriesExperience linking training outcomes to customer satisfaction metricsThe kind of person this works forYou get more energy from building something than managing something that already existsYou are comfortable being the only person in the room who does what you do — for nowYou can sit with a skilled tradesperson who has never had formal training and earn their trust quicklyWhen something is not working, you change it — you don't need to be toldYou communicate clearly across different cultures, time zones, and seniority levelsYou use data to prioritize, not just to reportFast-paced and sometimes messy environments do not stress you out — they motivate youWhat we offerThis role is designed to grow. We are building something from ground up, and the person who builds it well will run it. The path from Coordinator to L&D Manager to senior L&D leadership is real and tied directly to what you deliver — not to tenure.Competitive compensation based on your experienceHigh autonomy — you own your function from day oneDirect access to the leadership team and the ownerHouston base with structured international travel to EU and UK operationsA company that moves fast and makes decisions quickly