Enterprise Account Manager

Impellam Group is a connected family of global workforce and STEM talent solutions brands, helping organizations future-proof their business through access to deep technical talent communities and industry-leading workforce strategies. With nearly 80 countries supported and access to more than $4.6B in managed workforce spend, our brands — including Lorien, SRG, Bartech and Guidant Global — provide mission-critical skillsets across IT, Engineering, and Life SciencesThe Talent Solutions Account Manager plays a critical role in expanding, retaining, and deepening relationships within established enterprise clients. It is designed for a sales professional who thrives in consultative account management, understands how to uncover growth opportunities within existing partnerships, and excels at delivering long-term value to complex organizations.This role partners closely with recruiting, delivery, and leadership teams to ensure client satisfaction, account expansion, and consistent execution of high-impact talent solutions.Position Objective:Manage and grow a portfolio of existing enterprise accountsExpand share-of-wallet by identifying new service lines, geographies, and workforce solutions within current clientsServe as a trusted advisor to hiring managers and senior stakeholdersDrive revenue growth through account expansion, renewals, and long-term partnership developmentEnsure exceptional client experience and delivery alignmentKey Responsibilities:Enterprise Account Management & ExpansionOwn and manage relationships with assigned enterprise and strategic accountsDevelop a deep understanding of each client's business goals, workforce challenges, and talent strategiesIdentify and execute opportunities to expand services, job families, regions, or solution offeringsLead account planning activities, including growth strategies and quarterly business reviews (QBRs)Partner with leadership to strengthen long-term client relationships and contract renewalsClient Relationship & Stakeholder EngagementBuild strong relationships with hiring managers, procurement, HR, and senior decision-makersAct as the primary point of contact for client communication and escalationProvide consultative guidance on market trends, talent availability, and workforce best practicesEnsure high levels of client satisfaction, trust, and retentionDelivery & Internal CollaborationPartner closely with recruiting and delivery teams to ensure alignment on client expectations and outcomesTranslate client needs into actionable recruitment strategiesSupport continuous improvement of service delivery and talent performance within accountsAdvocate internally for client needs while balancing operational realitiesSales Operations & ReportingMaintain accurate account activity, pipeline, and forecasts within CRM systemsTrack expansion opportunities, contract performance, and revenue trendsReport on account health, risks, and growth opportunities to sales leadershipEnsure compliance with internal processes and client agreementsWork experience and attributes:Proven experience in account management, enterprise sales, or client services within staffing, talent solutions, or workforce consultingDemonstrated success expanding and retaining large, complex client accountsStrong consultative selling and relationship management skillsComfort working with senior-level stakeholders and cross-functional teamsHighly organized, proactive, and client-focusedExperience supporting IT, Engineering, or Life Sciences clients preferredCRM proficiency and data-driven approach to account managementWorkplace Health, Safety, and Environmental Compliance:At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact. Impellam is committed to providing a safe and secure working environment to all employees and promote best practices. You will meet our HSE obligations by committing to:Seek to prevent injury to any employee, customer, worker, or contractor.Actively participating and completing compliance training as required.Consider the safety implications of decisions.