Warehouse IT Support Supervisor

Element6's client is looking for a WMS Supervisor for their Garland, UT distribution center. In this role, you will lead the on-site distribution support group (Super Users). Responsibilities include providing on-site WMS, WES and general systems support to ensure our systems are stable, reliable and effectively supporting operational needs. In addition, you will partner with other on-site resources to ensure effective IT service is provided to distribution campus users and identify changes and opportunities that support a culture of continuous improvement. This position requires training in Midway, Kentucky, at one of our distribution centers. Key Responsibilities: Provide direction and coaching to direct reports; manage workload of support team Provide technical support to DC management and end users Facilitate timely problem/issue identification, communication/escalation, troubleshooting and resolution Configure and assist in maintaining system dashboards, reports and queries to support evolving business processes Administer users/devices and maintain system security and user profiles Assist with identification of system and process improvements Assist with building UAT scenarios and leading testing team efforts on WMS/WES enhancements or fixes Collaborate with central IT development and support teams to effectively develop and test WMS enhancements, integration changes and system upgrades Collaborate with and assist other on-site IT infrastructure support resources as needed Required Qualifications: 3+ years warehouse, distribution center or manufacturing application support experience preferred (HighJump WMS and/or Pyramid WCS administration experience a plus) Experience leading an on-site team preferred SQL knowledge and basic technical troubleshooting skills Experience with distribution center processes, technologies and integrations (RF devices, telnet, conveyor systems, barcode printing, shipping systems, etc.) Highly motivated self-starter with strong verbal and written communication skills Demonstrated ability to work independently and to effectively organize and prioritize workload of direct reports within a fast-paced, customer-focused environment Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills Understanding of distribution operational workflow Benefits: Competitive compensation based on skills and experiencePaid leave for new parents to support work/life balance and family bondingExcellent medical/dental and vision coverage—EPO, PPO and HSA401(k) retirement plan with company contribution Flexible benefits—choose what you like, ignore the restGenerous employee discountCasual dress