Task Force Manager

Job Title: Task Force Manager Department: Administrative/Executive Reports To: Regional Director of Hotel Operations POSITION SUMMARY: The Task Force Manager provides management support at assigned hotel from our Massachusetts and Rhode Island portfolio. Oversees all aspects of the hotel operations management including guest relations, front desk, housekeeping, maintenance, sales, finances, team building, staff development and compliance with relevant statutory requirements. Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. Must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with First Bristol Corporation objectives. ESSENTIAL FUNCTIONS: Oversee the operations of all departments including scheduling, staff relations, meetings and communication. Deal with the general public, customers, employees, union and government officials with tact and courtesy. Responsible for all items listed in the Standard Operating Manual (SOP) Manual. Responsible for completion of training programs and team coaching. Approve payroll for hotel on a weekly basis. Responsible for weekly and monthly reporting as directed in the SOP Manual. Responsible for superior guest service and guest satisfaction as measured through Brand GSS surveys and online review sites. Responsible for the success of special projects and promotions as they relate to the various hotel departments. Assist in budget creation, adjustments and maintaining profitability. Create & update a yearly Capital Expense (CapEx) program to address the capital needs of the hotel. Implements and maintains effective “open-door” communication that crosses all departmental lines in order to achieve associate satisfaction as measured through our Associate Opinion Survey. Ensure all departments are following the assigned departmental checkbooks. Coordinate all special guest programs, amenities, arrangements, etc. between all departments (Sales, Front Desk, Food & Beverage, Housekeeping, and Shuttle Service), to ensure flawless execution of guest expectations. Knowledgeable in the hotel’s Property Management System. Ensure follow through on all issues and discrepancies pertaining to Guest Services. Prepares financial reports for the VP & Ownership that clearly explain operational effectiveness, trends and variances. Develops accurate and aggressive long and short-range financial objectives consistent with the VP & Ownership direction. Direct weekly management meetings. Uphold and enforce key control standards. Maintains product and service quality standards by conducting ongoing evaluation and investigating internal and external complaints – initiates corrective action if necessary. This Job Description Does Not Constitute A Contract For Employment Work with and manage the hotel’s operating budget – identify areas in which upgrades are needed, or reductions can be made. Daily Yield Management of labor and expenses based on the hotel’s financial performance. Responsible for Accounts Payable by following standards set in the SOP Manual. Establishes and maintains a positive human resources role to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Be part of and direct the weekly Revenue Management Call. Handle all administrative tasks pertaining to the various hotel departments. Serve as Manager On Duty. Perform other duties as assigned or needed. EDUCATION REQUIRED: Bachelor’s degree required. EXPERIENCE REQUIRED: Minimum of 3 years of management experience supervising 6 or more employees required. Prior Hotel Management experience required. SKILLS, AND CAPABILITIES REQUIRED: Bilingual preferred. Leadership skills. SUPERVISORY RESPONSIBILITIES: The Task Force Manager has a team of direct reports at the management/supervisory level and ultimate management responsibility for all hotel employees. Must be able to motivate and develop the staff. EQUIPMENT TO BE USED: Office Equipment Hotel and Financial computers and software. Vacuum Cleaning supplies; materials and cleaning solutions. Supply Cart TYPICAL PHYSICAL DEMANDS: Must be able to stand, sit, bend, stoop, and walk and possess the physical stamina to work at a high energy level for periods in excess of 8 hours daily. Must be able to talk and hear. Lift and carry up to 30 lbs. TYPICAL MENTAL DEMANDS: Must be detail-oriented, customer-focused and able to multi-task. Must be able to use sound judgment in decision making which have significant financial and legal implications on the business. Must be able to act in a leadership capacity during emergency situations including hotel evacuations and life-threatening instances. The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability. The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals. The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form. Must possess conflict resolution skills. WORKING CONDITIONS: Employees are expected to comply with existing safety procedures. The ability to work in close proximity with others comfortably, while multitasking in a fast-paced environment. Hospitality environment requires polite, professional conduct and communication at all times. Must be able to workdays, nights, weekends, and/or holidays as needed. Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching AD&D insurance Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Referral program Vision insurance Schedule: On call Ability to Commute: Fall River, MA (Required) Work Location: In person