Head of Product Process

The Process Product Head leads one of SPX's three core product pillars, owning end-to-end strategy, execution, and performance across the Order-to-Delivery lifecycle. This role sits at the intersection of Product, Operations, and Technology — with full accountability for how parcels flow through the network from order intake to final delivery.You will build scalable, system-driven, and standardized operational processes that ensure delivery quality, efficiency, and network visibility. As the key bridge between Operations (First Mile, Middle Mile, Last Mile), Engineering, and Commercial teams, you will translate complex business needs into high-impact, executable product solutions.You will lead and grow a team of Process Product Owners, and collaborate closely across US and China teams.Key ResponsibilitiesDefine and own the Process Product strategy, roadmap, and OKRs for the full Order-to-Delivery lifecycleAct as decision owner for trade-offs between operational efficiency, system capability, and customer experienceEstablish and enforce documentation standards including PRDs, BRDs, process flows, SOPs, and release governanceEnd-to-End Operational OwnershipTake full ownership of core operational flows across all network touchpoints:Order creation, validation, and allocation logicPickup scheduling and First Mile operationsSorting, linehaul, and Middle Mile visibilityLast Mile dispatch, delivery, and Proof of Delivery (POD)Process Governance & StandardizationDesign, standardize, and enforce global SOPs across all hubs and service centersDrive system-first operations to reduce manual intervention and enable volume scalabilityOversee the full product lifecycle: requirements ? UAT ? rollout ? adoptionPerformance & AnalyticsDefine, track, and improve core operational KPIs, including:Delivery success rate and SLA adherenceFirst attempt delivery success rateScan compliance and tracking accuracyRoute optimization and dispatch efficiencyLeverage operational data to identify bottlenecks, improve network performance, and reduce cost per parcelCross-Functional LeadershipLead alignment across Operations, Engineering, and Commercial — from problem definition through structured requirementsPartner with regional stakeholders across US and China teams to ensure globally consistent executionBuild and mentor a team of Process Product Owners, elevating capability in process design, execution, and stakeholder managementQualificationsRequired10+ years of experience in Product, Operations, or Logistics Systems within B2C eCommerce, parcel delivery, or last-mile logisticsDeep expertise in the end-to-end parcel lifecycle — First Mile, Middle Mile, and Last Mile — and how each stage impacts delivery qualityProven track record leading large-scale operational or product initiatives with measurable impact on delivery performance and efficiencyExperience managing cross-functional teams spanning Operations and Technology in high-growth environmentsStrong working knowledge of logistics systems: OMS, WMS, TMS, Dispatch platforms, and Driver AppsData-driven mindset with the ability to translate operational metrics into clear, actionable insightsDemonstrated ability to thrive in fast-paced, execution-heavy environments with strong ownership and sound decision-makingExcellent stakeholder management skills, including experience working across regions and time zonesProficiency with process and documentation tools such as Notion, Visio, or equivalentPreferredDirect experience in last-mile delivery networks, 3PL operations, or comparable logistics environmentsAgile/Scrum certification or demonstrated experience in Agile product developmentExperience building or scaling cross-border logistics operationsJ-18808-Ljbffr