Network Operations Center Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Network Operations Center Manager Full Time Indianapolis, IN, US 4 days ago Requisition ID: 1042 The Network Operations Center (NOC) Manager serves as the primary leader of service delivery for IT Managed Services at Van Ausdall & Farrar. This position is responsible for overseeing a dynamic and evolving team of Technicians, including Level 1 and Level 2 Engineers, including Full-Time Equivalent (FTE) resources stationed at customer sites. As the NOC Manager, you will ensure service excellence by maintaining Service Level Agreement (SLA) benchmarks and allocating resources efficiently to meet support demands. You will also drive the training, professional development, and performance management of NOC staff. This role is a key member in driving continuous process improvement initiatives across the division. This is an onsite role, reporting to our Indianapolis office. At Van Ausdall & Farrar, we know our people are our most important asset. We offer a competitive and comprehensive benefits package that reflects our commitment to employee well-being and engagement, including: Generous Paid Time Off 7 paid holidays + 1 floating/personal holiday Monthly employee engagement activities Monthly fitness reimbursement Tip Lead / Business Referral Incentive Program Medical, Dental, and Vision insurance options Flexible Spending Account (FSA) and Health Savings Account (HSA) options What You Have Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. What You'll Do Lead and manage a changing team of Technicians, Level 1 Engineers, and Level 2 Generalists. Oversee and administer the Professional Services Automation (PSA) platform (e.g., AutoTask). Collaborate with cross-departmental Managers to assist with Level 3 escalations as needed. Manage and optimize the MSP Tool Stack for performance, scalability, and efficiency. Monitor, report, and act on key performance indicators (KPIs) to meet service goals. Ensure proper onboarding, training, and ongoing development of NOC team members. Conduct annual performance reviews and manage team performance and productivity. Participate in the annual budgeting process for NOC resource planning and tool investments. Manage vendor support contracts and oversee the renewal process for NOC-related services. Lead or support special projects as assigned by the Director of IT. Serve as technical resource for our NOC team. What You'll Bring to the Role Minimum 10 years of supervisory experience in a Network Operations Center or similar technical service environment. Bachelor's degree preferred, or equivalent combination of education, industry certifications, and experience. Demonstrated proficiency with Professional Services Automation tools (AutoTask certification preferred). Proven ability to lead, coach, and develop technical teams in a fast-paced environment. Strong communication skills—both written and verbal—with an ability to build rapport across departments. Excellent time management and organizational skills with the ability to manage competing priorities. Customer-first mindset with a commitment to service quality and operational excellence. We are proud to be an Equal Opportunity Employer (EOE). We value diversity and are committed to creating an inclusive environment where every employee feels empowered to contribute and grow. Accommodations for the application or interview process are available upon request—please contact us at careers@vanausdall.com . J-18808-Ljbffr