Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Columbus, OH 43215/RemoteBill Rate: 31.59Duration: 365 daysShift Timings: 8am to 5pm local timeSummary Of JobThe Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy, timeliness, and delivering a positive customer experience in a fast-paced environment.Must-have/Required SkillsProficient in Microsoft Outlook Clear written and verbal communication skills Ability to perform in a high volume environment Customer service experience Problem-solving experience Ability to manage return authorization requests and recalls Strong attention to accuracy and timeliness Ability to coordinate with vendors and manufacturers Ability to support customers and internal sales teams Nice-to-have SkillsPrevious experience in the animal health/veterinary industry Experience with IBM AS400 Experience with IBS XT client Experience with Salesforce Key Responsibilities And DutiesReview and process return authorization (RA) requests, including recalls and exception cases. Manage end-to-end returns for standard, special order, and direct ship products. Generate and distribute return shipping labels for approved returns. Coordinate with vendors and manufacturers for return approvals as needed. Serve as a primary contact for return-related customer and sales inquiries. Ensure compliance with policies, procedures, and service level targets. Support internal sales teams, customers, and vendor partners with return and recall processes. Deliver a positive customer experience in a fast-paced environment.