Member Concierge

Why Westhaven Golf Club?Southern Land Company’s Westhaven Golf Club, one of the top family centric private clubs in the Nashville area, is currently seeking a highly motivated, customer service focused professional. Westhaven’s service vision of “Creating connections and lasting memories through genuine service at an escape that feels like home” challenges their associates to use their passion for their craft to provide the members and guests with an unforgettable experience. Associates receive competitive pay, Southern Land’s best in class benefits, and career growth.Position SummaryThe Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and daytime operations, assisting with reservations, member services, and providing hands-on support to the Food & Beverage team during lunch service and early-day activities.Essential Duties & ResponsibilitiesGreet all members and guests with a welcoming and service-oriented attitudeAnswer incoming phone calls, direct calls appropriately, and take accurate messages when neededManage tee times, dining reservations, and other member bookingsPerform host/hostess duties during lunch service, including seating and guest flow managementHandle all to-go orders efficiently and accuratelyAssist Food & Beverage team with table maintenance, including watering, clearing, and resettingSupport event setup and breakdown as neededProvide members with general club and community informationMaintain regular and reliable attendancePerform additional duties as assigned by managementSchedule ExpectationsPrimarily morning and early afternoon shiftsAvailability on weekends and holidays as needed based on club operationsQualificationsHigh school diploma or GED requiredPrevious customer service or hospitality experience preferredBasic proficiency in Microsoft Office applicationsSkills & CompetenciesStrong service mindset with a genuine desire to assist membersExcellent communication and interpersonal skillsAbility to multitask in a fast-paced environmentComfortable being on feet for extended periodsAbility to read and speak English to effectively perform job dutiesPhysical RequirementsFrequent standing and walking throughout the shiftAbility to lift up to 25 poundsRegular use of computers and standard office equipmentModerate noise level in a dynamic club settingThe above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Company OverviewSouthern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.We Have…A strong brand recognized for quality, performance, and artistryGuiding principles of creativity and innovationAn open mind for new ideas and creative methodsA strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.#SLC1