Managed Services Engineer

Job Description What Will You Be Doing?On a daily basis the candidate would be performing a wide range of activities:Deploying and supporting cyber security solutionsTelephone and remote support of existing installations, troubleshooting system configurations, network, and software/OS issuesPerform new customer installations, configuring Windows based hardware, software and security solutions at sites ranging in size from a complete VMware Virtual Environments with Microsoft Virtual servers and a few hundred devices to an office with a single server and a dozen Desktops.Most of the support is performed from our offices in Hawthorne, NJ. Periodically the candidate will go to customer sites to perform installs.What You Need for this Position?All employees are required to be fingerprinted, have a background check and take ethics training. The candidate must have a reliable vehicle and reside within 45 minutes of our office in Hawthorne, NJ. Candidates must be proficient in reading, writing, and communicating well in English.Bachelor’s Degree in Computer Science or Management Information Systems (MIS) is required.After hours and weekend support / projects will be required from time to time.5 To 8 Years Of Experience With:Kaseya Security ProductsMicrosoft Server environments, Active DirectorySonicWALL Firewalls and security products (SNSA - preferred)VMware 6.5 and laterMicrosoft 365.Veeam backup and replication and Veeam O365 BackupGood networking understanding and experience (TCP/IP, DNS, File Sharing and Mapping, communications)At least 5-8 years of experience in technical helpdesk support roleKnowledge of mobile phone OS (iOS, Android…)Technical Certifications (e.g. CompTIA A+, Network +, MCSA…)Knowledge of PC and server componentsNon-technical Skills:Verbal and written communication skills are essentialAbility to complete Tasks and or Projects within Time and BudgetAbility to work independently as well as interactively with other team members is essentialAbility to think critically and without supervision.Ability to adapt and learn new technologies.Excellent organizational skills with emphasis on detail and follow up.Very attentive and detail-oriented.Candidate must be client-focused, comfortable interfacing with clients and able to maintain a high level of service.Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Utilize the ticket management system to record, update and resolve tickets from the HelpdeskProven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks.Ability to understand and exhibit sense of urgency.Ability to understand what ownership means and to take ownership of responsibilities / tasks / clients that have been delegated by management.About Our Company:Pascack Data Services has been keeping our clients networks and data safe and recoverable for over 52 years. We are looking for an IT Support Engineer that is a team player and understands the importance of keeping our clients' networks secure. Our clients consist of Law Enforcement, Municipal Government and small to medium size businesses.Company DescriptionWe implement and support a diverse range of products, focusing on keeping our customers' networks and data secure and recoverable. Our customers include law enforcement, municipal government & small to medium size businesses.Company DescriptionWe implement and support a diverse range of products, focusing on keeping our customers' networks and data secure and recoverable. Our customers include law enforcement, municipal government & small to medium size businesses.