Program Manager

Company DescriptionIntegres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.Job DescriptionPosition: Program ManagerLocation: Washington, DCClient: Federal Election Commission (FEC)Position Type: Proposal opportunityJob Summary:The Program Manager will oversee the delivery of IT Support Services for the Federal Election Commission’s Applications Branch. This role is responsible for managing daily operations, maintenance, and enhancement of mission-critical applications that support campaign finance disclosure, compliance, and legal processes.The Program Manager will serve as the primary point of contact for the Government and will ensure the successful execution of all contractual requirements, including service delivery, stakeholder coordination, reporting, and compliance with federal standards.Key Responsibilities:Manage overall contract performance for IT support services, including operations, maintenance, updates, upgrades, and securityOversee daily operations supporting 200–250 monthly tickets, ensuring prioritization and timely resolution of critical and high-priority issuesServe as the primary liaison with Government stakeholders, including the Contracting Officer (CO) and Contracting Officer Representative (COR)Lead and coordinate project activities across multiple application systems, including Searchable Legal Systems, Disclosure Suite, and RAD ModulesEnsure compliance with Service Level Agreements (SLAs), including rapid response and resolution for critical issuesManage and oversee database migration efforts from Amazon RDS to Amazon Aurora PostgreSQLFacilitate regular meetings, including weekly status meetings and monthly stakeholder briefingsEnsure delivery of all required documentation, status reports, and performance tracking metricsOversee adherence to Agile SDLC processes, change management (RFC/CAB approvals), and quality assurance standardsCoordinate knowledge transfer, transition activities, and continuous service improvement effortsEnsure compliance with federal security, privacy, and regulatory requirementsQualificationsDemonstrated experience managing IT operations and maintenance for mission-critical enterprise applicationsExperience supporting high-volume ticket environments with defined SLAs and performance metricsExperience managing projects in cloud environments, in AWS (EC2, RDS, Aurora)Strong understanding of software development lifecycle (SDLC), Agile methodologies, and DevSecOps practicesExperience managing database migration or modernization effortsFamiliarity with federal government environments, compliance standards, and security requirementsStrong leadership, communication, and stakeholder management skillsExperience coordinating cross-functional technical teams and delivering within structured governance frameworksAbility to successfully complete background investigations and comply with federal security, privacy, and data protection requirements. Additional InformationIntegres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includesHealthcare and Insurance: medical, dental, vision, short- and long-term disability protection, basic life and AD&D insurance401(k) Savings PlanAccrued Paid Time Off (PTO)Employee Recognition and RewardsEmployee Referral BonusesIntegres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.All your information will be kept confidential according to EEO guidelines.