Assistant Starbucks Manager

Key Duties & Responsibilities Customer Service & SalesMaintains a friendly, enthusiastic atmosphere focused on fast and helpful customer service.Assists customers with product suggestions, special orders, and inquiries.Responds to phone calls professionally and resolves customer complaints, involving the Store Director when needed.Utilizes suggestive selling techniques through phone, intercom, and in-person interactions.Department OperationsPossesses full working knowledge of all department duties.Prepares, brews, and serves coffee, tea, and food items following company standards.Ensures proper product preparation, packaging, and presentation.Maintains case cleanliness, visual appeal, and adherence to sanitation standards.Ensures correct product temperatures in preparation, storage, and display areas.Executes opening and closing procedures for the department.Builds displays, rotates stock, and removes outdated or damaged product.Maintains compliance with labeling laws, pricing accuracy, code dating, and safety regulations.Implements emergency procedures for equipment or software failures.Equipment OperationOperates coffee machines, espresso machines, grinders, blenders, conventional and microwave ovens, and related utensils.Uses electronic cash registers, printers, electronic ordering devices, and pallet jacks.Maintains and sanitizes all equipment and work areas to company standards.Staff LeadershipSchedules, supervises, trains, and assigns duties to department employees.Ensures proper staffing to maintain service levels and productivity.Trains team members on policies, procedures, recordkeeping, and customer service.Identifies high-potential employees for advancement.Monitors staff performance and productivity; conducts evaluations.Initiates personnel actions including interviews, promotions, transfers, and disciplinary steps.Inventory & ReportingMaintains inventory levels to meet quality, freshness, and divisional standards.Oversees product ordering, receiving, load breakdown, verification, and rotation.Conducts physical inventory every 4 weeks.Completes daily logs, production sheets, par charts, sales and labor reports, and other required documentation.Controls shrink, cost, and waste.Participates in sales meetings and communicates department goals, performance, and opportunities to staff.Skills & Physical RequirementsStrong communication and interpersonal skills; maintains a professional demeanor.Thorough knowledge of Starbucks policies, procedures, and product standards.Ability to lift up to 40 lbs., stand for extended periods, bend, stoop, reach, push, and pull heavy equipment.Manual dexterity and strong eye-hand coordination.Mental alertness for accurate and safe task completion.Knowledge of basic mathematics, weights and measures, product handling, perishability, and sanitation.Must adhere to company grooming standards and dress code.Ability to work nights, weekends, and holidays with reliable attendance.Comfort with potential workplace hazards (equipment, cleaning supplies, hot surfaces, etc.).Work Environment* Frequently works in refrigerated areas around 35°F and occasionally in freezer areas around -20°F.* May require occasional travel, including overnight.