Assistant Manager
Position: BigFoot Java Asst. Barista Manager
Job Summary: BigFoot Java Asst. Barista Managers main responsibility is as a Barista and secondary
you will perform routine location and machine maintenance.
Asst. Manager Duties/Responsibilities:
? Perform all duties and responsibilities of a Barista
? Perform all daily and weekly and monthly equipment maintenance duties.
? Help ensure BFJ successfully, increasing sales and hitting sales targets and labor targets.
? Provide leadership for the baristas through ?being the example? and providing training as needed.
? Follow set building, health, and BFJ culture standards; always remaining compliant in all areas.
? Create a platform for involving and inspiring all employees to succeed in everything they do.
? Ensure that your BFJ has the right people doing the right things in the right way to deliver a
legendary experience for every customer.
? Help oversee and be responsible for all the employees at your BFJ: training, coaching, etc.
? Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards.
? Presents oneself in a professional manner, be in proper dress attire and wear the approved
uniform.
? Maintain good business practices as outlined by management.
? Lead, inspire, and develop each member of the crew to achieve our mission:
? Maintains staff by helping to train employees.
? Continuous training of employees on drinks preparation and proper use of coffee equipment.
? Maintains and clean, well-stocked and orderly work environment.
? Communicate with your District Manager and/or Operations Manager and assist in identifying and
remedying problems deserving attention and store maintenance issues.
? Attend all mandatory meetings.
? Know your resources and adhere to all company policies and procedures as laid out in the
Employee Handbook.
? Enforces food safety regulations.
? Ensures a safe, secure, and legal work environment.
? Enforces local, state, and federal labor and employment laws.
? Help manages Scheduling-Shifts, time-off, and coverage. (Managers and Asst. Managers must
be available to cover any shift per business needs or in the event staff cannot cover).
? Communicates job and performance expectations.
? Maintains quality service by enforcing quality and customer service standards along with quick
service expectations.
? Escalate customer complaints to the District Manager to resolve quality and customer service
complaints if you are not able to resolve the complaint.
? Available for on-call issues outside of normal scheduled shift hours.
? Working a rotating schedule to see all employees for training and to improve customer
experiences.
? Performs other related duties as assigned.
Qualifications:
? High School Diploma or GED
? Certified Food Protection Manager Certification (Can schedule and receive once hired)
? 5 years customer service experience required.
? 2 years of Barista experience required.
? Experience in JIT inventory management.
? Ability to lead a team.
? Availability to work around peak hours, including nights, early mornings, weekends, and holidays,
along with a rotating schedule to ensure all employees are properly trained and providing speed
and a legendary experience to each customer.
? Training and willingness to continue learning about food and beverage preparation.
? Exceptional listening and communication skills.
? Ability to walk, bend, and stand for extended periods.
? Commitment to customer satisfaction and service excellence.
? Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
? Ability to read and speak English proficiently.
? Strong ability to multi-task.
? Strong basic mathematical skills.
? Ability to problem solve quickly.
? Ability to follow directions.
Physical Requirements:
? Ability to stand for 8 hours or more per shift.
? Repetitive motions.
? Ability to bend, stoop or kneel as needed.
? Must be able to lift up to 30 pounds at times.
? Ability to stand/walk for long periods of time.
? Use of hand dexterity for writing, grabbing, pulling, twisting, shaking
? Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils.
? Exposure to semi-loud noises due to proximity to operating roads, and drive through lanes at
stores along with equipment sounds.
Job and Benefit Information:
? 90-day probationary period.
? 90-day probationary review to go over your performance.
? Two-week training period at multiple locations.
? Full-time position requiring 35 hours or more per week.
? You will be required to attend occasional meetings at the corporate office. Pacific WA 98047
? Hourly wage range of $18.15-$20.00 (Eligibility for tips while being an active Barista only)
? PTO accrued at .025 per hour. (Averages about 40 hrs. per year)
? 401 (K) Eligibility after 120 days. (If offered at that location)
? Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location)
? Free Coffee Beverages while on shift