Delivery Consultant – Amazon Connect (Remote)

Key Responsibilities:Design and implement scalable Amazon Connect contact center solutions.Work on contact flows, routing, agent workspace, outbound campaigns, Cases, Tasks, Contact Lens, and Customer Profiles.Develop integrations using Java, Python, AWS Lambda, APIs, EventBridge, Kinesis, DynamoDB, and other AWS services.Build and manage Terraform-based infrastructure and CI/CD pipelines.Lead migrations from legacy platforms such as Avaya, Genesys, or Cisco UCCE to Amazon Connect.Design secure and highly available solutions while following banking, PCI-DSS, SOC 2, and PII requirements.Conduct customer workshops, technical discussions, solution demonstrations, and provide technical guidance.Work directly with customer stakeholders and act as a trusted technical advisor.Required Skills:5+ years of hands-on Amazon Connect production experience.Strong knowledge of Amazon Connect contact flows, routing, agent workspace, Contact Lens, Cases, Customer Profiles, outbound campaigns, and analytics.Strong Java and Python development experience.Hands-on Terraform experience.Strong AWS experience with services such as Lambda, Lex, Kinesis, DynamoDB, S3, EventBridge, IAM, KMS, and CloudWatch.Experience with contact center migrations and telephony concepts such as SIP, PSTN, DID, and DTMF.Strong customer-facing communication and consulting skills.Experience working in large enterprise or regulated environments.Preferred:AWS certifications such as Solutions Architect Professional or DevOps Engineer Professional.Banking/financial services experience.Amazon Lex and conversational AI experience.AWS Connect Global Resiliency and multi-region experience.Experience with workforce management, CRM, speech analytics, or other contact center integrations.