Airline Duty Manager - Customer Service ($66k+) (LAX DM AUG2024)

Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.DEPARTMENT: Los Angeles, CA (LAX)REQUIREMENTS AND SKILLS NEEDED:Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are metManage staff and delegate dutiesActs as primary contact with Airline Management to ensure their satisfactionEnsure staff understand and abide by all company standards, policies and proceduresReview activity reports to establish data required for planning station's operationProactively seek workable solutions to operational challengesMonitor staff performance, identify areas that may require additional training to increase efficiencyConduct agent performance reviews, monitor attendance and requests for time offCoordinate activities with other departments and service providers to ensure operation meets company and government policies and regulationsEnforce EEOC and unlawful policies, hostile work environmentEnsure clean and neat work areasGive proper shift briefingsInform staff of new / revised policies and proceduresDisplay positive customer service stance when dealing with clients and customersEnsure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)Remain approachable and accessible to agents and passengers during shiftMonitor shift trade approvals, vacation time, seek volunteers for extra hours when neededEnsure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human ResourcesEnsure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staffComplete required reports in a timely manner and distribute accordingly.Promote a professional environment, monitor uniform standardsCoach and counsel employeesVisit lounge, if applicable, and ensure customer satisfactionVisit / monitor transit operations, if applicable, to ensure that queues are managedPlan and monitor oversold flights (transfers, DBC, etc)SUPERVISORY RESPONSIBILITIES* Entire station while on duty.Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Long periods of standing and walking long distancesPeriods of long sitting at a deskOccasional lifting up to 70 lbsWorking various hours on a 24 hour clockRegular overtimeWORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Airline Station areaVarious lighting from natural sunlight to fluorescentNoise levels from passenger check in area, phone and radio communicationsRepetitive motion from PC keyboard and mouse use.Required SkillsLANGUAGE SKILLSRead, write and speak English fluently.MATHEMATICAL SKILLSStatistical and basic mathQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prior airline supervisor experienceProven ability to do extremely well when working under extreme deadlinesExcellent organizational skillsExcellent leadership skillsSuccessful completion of Duty Manager trainingRequired ExperienceEDUCATION and/or EXPERIENCEBachelor degree preferred or industry experience of 5 years