Information Technology Operations Specialist

Job Title – Technology Operations SpecialistLocation – Jacksonville, FLJob Type: Fulltime Role Description:The Technology Operations Specialist - This role will be responsible for delivering operational support of the Bank’s ngVDI services. The primary accountability is focused on the regional level 3 support of deployment and operation of the Bank’s instance of its production and UAT ngVDI environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.Your key responsibilities Provide Level 3 (SRE) operational support for the Bank’s VDI products and servicesSupport in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the Bank’s ngVDI 24 x 7 follow-the-sun environmentManage and run production environments that deliver the Bank’s ngVDI productsMaintain and execute all DR activities in support of in scope productsPartner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Bank’s delivery of core business applications and to support the Bank’s ability to serve our clients and to create revenueApply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under supportAvailable for an on-call rota to cover incident management out of hours / weekendAdheres to and promotes the Company values and ethical frameworkYour skills and experience A background in SRE or DevOps in Virtualization technologies, ideally Citrix and NutanixExperience supporting large organizations in globally diverse locationsKnowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systemsAt least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environmentsAt least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix AnalyticsAt least two years’ experience setting up, configuring and implementing Virtualization productsAt least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPMExperience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantageQualifications:Bachelor's degree in computer science, Data Science, or a related fieldDisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.Compensation and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.