Software Engineer - AI Coding Agents

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.AI Software Engineer – Cloud AI PlatformsAt NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.What’s the role all about?As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.How will you make an impact?Build and scale AI-driven workflows and automation systemsDevelop integrations with systems like monitoring platforms, ticketing tools, CI/CD pipelines, and cloud servicesDesign and implement APIs, tools, and data pipelines that power AI-driven decision-makingWork on LLM integrations, Model training, PII redaction solutions,prompt engineering, and orchestration layersTranslate real-world operational problems into automated, intelligent solutionsCollaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilitiesImprove system performance, reliability, and observabilityKey ResponsibilitiesDesign and develop scalable backend systems for AI-powered platformsBuild and maintain AI integrations, workflows, and automation pipelinesImplement REST APIs, microservices, and event-driven architecturesWork with both structured and unstructured data for AI use casesContribute to CI/CD pipelines, testing, and deployment automationTroubleshoot and optimize production systemsCollaborate with cross-functional teams to deliver high-quality solutionsContribute to reusable frameworks and engineering best practicesWhat We’re Looking ForStrong experience in backend development (Typscript, C#, .NET, Python, RUST or similar)Experience building scalable, distributed systems in cloud environmentsFamiliarity with APIs, microservices, and event-driven systemsExposure to AI/ML concepts, LLMs, or AI SDKs (hands-on preferred)Experience with AWS / Azure / GCPWorking knowledge of CI/CD, Docker, KubernetesStrong problem-solving and analytical skillsAbility to work in a fast-paced, evolving environmentNice to haveExperience with LLM frameworks or prompt engineeringKnowledge of observability tools (Grafana, Prometheus, etc.)Experience building automation or internal platformsFrontend exposure (React, JavaScript)About NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.