Customer Service Representative

Job Description Benefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Responsibilities Receive inbound emergency and non-emergency callsCollect and document information from callersPrioritize calls according to the level of urgencyTransmit information to the appropriate person or departmentDirect response units to appropriate locationMonitor status of the response teamQualificationsHigh school diploma/GEDPrevious experience as a Dispatcher or in a similar xmcpwfu positionExcellent typing and data entry skillsUnderstanding of best practices and procedures for emergency response situationsStrong verbal and written communication skillsHighly organized with the ability to multitask and prioritize projectsAbility to work well under pressure