Account Manager

Account Manager (Client Operations Focus) – Phoenix, AZWe build custom solutions for customers who need their equipment protected and delivered without complications. Whether it’s supporting live events, technical teams, or specialized operations, our work is centered on making sure things arrive ready to perform. Every order is different, which means our team is constantly solving new problems, coordinating across departments, and making sure the details are right from start to finish.We’re hiring an Account Manager, but this is not a traditional sales role. This position is focused on managing inbound customer work, handling the details, and ensuring every order moves from request to delivery accurately and on time. You will directly assist the Vice President in client operations and management to ensure efficient customer operations. If you’re someone who enjoys staying organized, communicating clearly, and making sure things don’t fall through the cracks, this role is built for that.What You’ll Be Responsible ForManage inbound customer requests and develop accurate, detailed quotesCommunicate with customers on specifications, timelines, and updatesSend drawings and documentation as part of the order processFollow up consistently to keep projects moving forwardOwn orders from initial request through production and final deliveryCoordinate with internal teams (design, production, shipping) to ensure execution aligns with expectationsTrack multiple active projects at different stages without losing detailMaintain organized records, quotes, and timelinesWhat This Role IsA customer-facing, detail-driven positionA mix of account management, project coordination, and operational executionFast-paced, with multiple projects happening at onceFocused on execution, follow-through, and accuracyWhat This Role Is NotNot a pure sales or hunting roleNot a “close the deal and pass it off” positionNot a low-detail or purely strategic account roleWhat Success Looks LikeOrders are processed accurately with minimal errors or reworkCustomers feel informed and supported throughout the processProjects stay on track despite shifting prioritiesCommunication is proactive, not reactiveWork remains organized even under higher volumeWhat We’re Looking ForCore Traits:Strong attention to detailHigh level of ownership and accountabilityAbility to stay organized across multiple projectsClear and professional communication skillsProactive mindset with consistent follow-throughExperience:3+ years in account management, customer support, project coordination, or inside salesExperience working in fast-paced environments with multiple prioritiesBackground in manufacturing, production, AV, or technical products is a plusExperience working with specifications, drawings, or custom-built products is a plusAdditional Information📍 Phoenix, AZ (in-office)💰 $75,000–$100,000 depending on experience🕒 Typical hours: 7–4 with some flexibility