NMLS Licensed Live Teller Supervisor

A company is looking for an ITM - Live Teller Connect Supervisor to manage day-to-day operations of the Interactive Teller Machines and Live Teller Connect Department remotely. Key Responsibilities: Oversee workflow, scheduling, and staffing of the Live Teller Connect Representatives to ensure effective service delivery Provide training, coaching, and development opportunities for staff while ensuring compliance with training requirements Handle escalated service issues, conduct audits, and ensure proper functioning of ITM machines Required Qualifications: 3+ years of experience in branch/department operations in a Credit Union or financial services industry, including 1 year in a team lead role Solid knowledge of depository and loan products, branch operations, and applicable regulations Proficiency in MS Word, Excel, PowerPoint, Outlook, and SharePoint Ability to analyze and solve member service issues and manage multiple priorities effectively Two-year college degree or equivalent related specialized course of study