Account Operations Coordinator

Company DescriptionNetCarrier, Inc. is a trusted national provider of cloud-based voice and data services along with ConnectSmart AI based Voice Automation Services, serving SMB businesses across the U.S. for over 20 years. The company offers its proprietary cloud-based business communications platform, delivering robust Unified Communication (UCaaS) solutions tailored to Automotive Services, Residential Services and non-profit businesses. NetCarrier takes a high-touch, consultative approach in sales and project management to ensure client satisfaction. We focus on impactful business outcomes. We work with integrity, proactive communication to delivering exceptional results, NetCarrier consistently exceeds the expectations of its clients.Role DescriptionThis is a full-time hybrid role for an Account Operations Coordinator, based in the greater Philadelphia area, with some work-from-home flexibility. The Account Operations Coordinator would be responsible for managing the accounts receivable function and supporting the full customer account lifecycle. This role drives collections activity, ensures billing accuracy, and serves as the primary point of contact for customer account and invoice inquiries. Reporting to the Director of Sales Operations, the ideal candidate brings a strong foundation in AR and collections, a detail-oriented approach to financial record-keeping, and the ability to manage competing priorities across a high-volume account base.Key ResponsibilitiesAccounts Receivable & Collections (~50%)Pull, navigate, and analyze the aging report to assess outstanding balances, identify delinquent accounts, and prioritize collections activityExecute outbound collections outreach via phone and email to secure payment commitments and resolve balance disputesIssue formal suspension notices and coordinate service interruptions and restorations in accordance with collections policyEngage third-party collections agencies as needed to recover outstanding balances on delinquent accountsProcess billing adjustments and issue refunds including misapplied payments, finance charge reversals, and creditsPartner with management to maintain visibility into cash flow status, aging trends, and collections activityAccount Services & Order Processing (~50%)Process new service orders, cancellations, and port-out requests with accuracy; ensure all order activity is reflected correctly in the billing systemConduct monthly invoice reviews to verify billing accuracy — including prorations, discounts, transcodes, taxation, and account detailsCalculate and apply early termination fees in accordance with contract termsRespond to customer inquiries regarding invoices and account balances via phone and emailGuide customers through the self-care portal for invoice access and payment processingSupport the ongoing migration from legacy billing systems to the current platform, ensuring data integrity throughout the transitionQualificationsRequired1–3 years of experience in accounts receivable, billing, or collectionsDemonstrated ability to manage an AR aging report and execute a structured collections processExperience processing account orders and managing customer accounts in a billing environmentStrong attention to detail with a high degree of accuracy in financial data entry and record-keepingClear and professional written and verbal communication skillsProficiency in Microsoft Office Suite, particularly ExcelPreferredBackground in telecom, SaaS, or a subscription-based billing environmentFamiliarity with third-party collections referral processes Experience with cloud-based billing and account management platformsAssociate's or Bachelor's degree in Accounting, Finance, or a related fieldCompensation/Salary $40,000-$45,000