Systems Analyst - Intermediate (EPIC)

Under the general direction of the management team and senior staff of the Ambulatory eRecord department, the Systems Analyst - Intermediate (EPIC) provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. Will only be considering candidates with EpicCare Ambulatory application experience. Work from Home Opportunity!!Responsibilities:Candidate will be committed to working solely with UPMC 8:30 to 5pm Mon thru Friday; Due to the nature of tickets received, candidate will need to be online during these business hours. Candidate is aware that this is a production support position requiring the management of a high volume of service tickets (break fix and service requests)Position will require review of all EpicCare Ambulatory related Release Notes for scheduled Upgrades. These require evaluation, testing and presentation to program leadership. Sometimes involving build. Candidate must be comfortable working in a fast paced environment and enjoy working on diverse issues and requests, possessing excellent time management and communications skillsUPMC is a EpicCare Ambulatory only and has custom workflows and build that has been implemented over the course of the last 15 years. Custom processes, workflows, and build are common. Specialties supported range from Family Med, Surgical specialties, Women’s Health, Behavioral Health, Wound, Transplant, Ophthalmology, ENT, Cardiology, Care ManagementCandidate will need to work with other teams including interfaces, HIM, Operations, Compliance, and other Epic Ambulatory application teams (Orders, Meds, and Security teams)Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly. SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work. Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans. Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable. End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently. Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans. Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project. Data Quality: Maintain data quality at all times. Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests. Process Improvement: Create and update processes. Ability to contribute to process improvement efforts. Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software). Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times. Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors. Qualifications Typically has 2+ years' experience with modern technology and application support through education or practical experience. Highly driven and self-motivated to meet expectations. Ability to work independently and in a team-based environment. Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation. MUST HAVE EXPERIENCE:EpicCare Ambulatory application experiencePREFERRED EXPERIENCE:EpicCare Ambulatory Proficiency or CertificationHealthcare/Nursing backgroundLicensure, Certifications, and Clearances:Act 34UPMC is an Equal Opportunity Employer/Disability/VeteranAnnual