Customer Service Representative

Customer Service Representative / Outside Sales SupportRole SummaryWe are seeking a detail‑oriented, customer‑focused Customer Service Representative to support our Outside Sales team and serve as a key point of contact for customers. In this role, you will manage order entry, coordinate artwork and production details, and ensure customers receive accurate information and exceptional service. You will play a critical part in ensuring orders are entered correctly and on time so our production team can deliver high‑quality products that meet customer specifications.This position requires strong communication skills, excellent organization, and the ability to thrive in a fast‑paced manufacturing environment.Key Responsibilities• Serve as the primary internal support for assigned Outside Sales Representatives• Review and audit incoming orders for accuracy in pricing, quantities, and delivery requirements• Respond promptly and professionally to customer inquiries via phone, email, and online portals• Enter and manage customer orders using the ERP system, ensuring accuracy and timely processing• Coordinate with the Graphic Design team on artwork submissions, revisions, and proof approvals• Maintain a high level of attention to detail, catching spelling, pricing, or specification discrepancies• Monitor and update customer inventory in both the ERP system and warehouse records• Provide customers with accurate pricing, lead times, and product information• Collaborate with production, shipping, and sales teams to meet customer expectations and deadlines• Process order changes, cancellations, and adjustments efficiently• Proactively communicate order status updates, delays, or issues to customers• Address customer concerns with a focus on resolution, satisfaction, and long‑term retention• Support the finance team with collections on past‑due accounts, COD orders, and special payment termsSkills & Qualifications• High school diploma required; associate or bachelor’s degree preferred• Ability to work effectively in an open‑office, fast‑paced environment with shifting priorities• ERP experience preferred; willingness to complete certification if needed• Strong attention to detail and organizational skills• Familiarity with printing, materials, or label production is a plus• Ability to work independently after training and make sound decisions• Strong multitasking skills with the ability to manage multiple projects simultaneously• Solid problem‑solving and analytical abilities• Professional communication skills with the ability to handle customer inquiries and complaints• Ability to navigate practical, real‑world challenges with limited standardization• Proficiency in Microsoft Outlook and Excel