IT Generalist

Who We Are At A2Z Sync, we're revolutionizing the automotive industry by transforming the car-buying journey into a seamless, transparent, and customer-first experience. Our innovative platform empowers dealerships with cutting-edge tools to thrive in a rapidly evolving market. Through strategic initiatives, including our groundbreaking partnership with Amazon, we're redefining how the industry operates. This is a full-time, on-site role based at our Denver, CO office. If you're ready to make an impact and shape the future of automotive technology, we'd love to hear from you! The Role We're growing and looking for an IT Generalist to join our team! This is an on-site role based in our Denver office, and you'll be a key part of keeping our technology infrastructure running smoothly. You'll support our employees day-to-day, manage hardware and IT assets, assist with onboarding & offboarding, and help maintain the systems and tools that keep A2Z Sync operating at its best. If you're someone who loves solving problems, enjoys working hands-on with technology, and is excited about leveraging AI tools to work smarter then this is the role for you. What You'll DoIdentity & Access Management Support the administration of Okta Single Sign-On (SSO) and assist with user provisioning and de-provisioning across applications Help maintain Role-Based Access Control (RBAC) policies to ensure employees have the right level of access Assist with the configuration and upkeep of Google Workspace and Microsoft Office 365 Endpoint & Device Management Support endpoint protection efforts using Mobile Device Management (MDM) tools such as Entra or Mosyle Assist in monitoring Endpoint Detection and Response (EDR) tools (e.g., SentinelOne) and flagging potential issues Troubleshoot Mac and PC issues by analyzing system logs, event data, and diagnostic information IT Asset Management Maintain an accurate inventory of all IT assets — laptops, monitors, peripherals, and accessories Receive, configure, tag, and deploy hardware for new hires and equipment refresh cycles Coordinate repairs, warranty claims, and hardware returns with vendors Manage secure device offboarding, including data wipe and hardware return processes Office & AV Support Serve as the on-site point of contact for day-to-day office IT needs — printers, networking, cabling, and workspace setup Set up and maintain conference room AV equipment, including displays and video conferencing systems New Hire Onboarding & Employee Offboarding Prepare and configure workstations (Mac/PC) ahead of a new hire's start date Conduct in-person IT orientation, covering account setup, security basics, and equipment walkthroughs Ensure all access, software, and hardware is ready on Day 1 Manage the full offboarding process for departing employees — including confirming all system and application access has been revoked, wiping devices, and coordinating equipment return via shipping labels and logistics AI-Augmented IT Operations Use AI tools — including Claude (Anthropic), ChatGPT, and Microsoft Copilot — to draft IT documentation, runbooks, and knowledge base articles Leverage AI to research error codes, troubleshoot issues faster, and surface recommended fixes Assist with scripting and automation tasks using AI-generated code, with proper review and testing before deployment Stay current on emerging AI capabilities and look for opportunities to integrate them into everyday IT workflows General IT Support Respond to helpdesk tickets and provide in-person and remote technical support to employees Monitor and report on IT service desk metrics such as ticket resolution rates and response times Collaborate with Security Operations and other IT team members to ensure seamless system integration Requirements What You Bring 2+ years of experience in an IT support or systems administration role Working knowledge of SSO solutions, particularly Okta, and familiarity with Google Workspace Familiarity with AWS or similar cloud platforms Familiarity with EDR and MDM solutions (e.g., SentinelOne, Mosyle, Entra) Familiarity with Microsoft Entra concepts, including Azure Active Directory and Conditional Access Experience with IT asset management — procurement, inventory tracking, and hardware lifecycle Comfort using AI tools such as Claude, ChatGPT, and Microsoft Copilot in day-to-day workflows Strong troubleshooting skills with a hands-on, proactive approach Excellent communication skills and a team-first attitude Ability to thrive in a fast-paced, on-site environment Benefits Why A2Z Sync? We pride ourselves on cultivating a fun, casual, and collaborative workplace culture where your hard work is recognized, your contributions drive real results, and your impact is felt every day. At A2Z Sync, we're deeply committed to our employees' well-being, starting with comprehensive benefits designed to help you care for yourself and your family. Here's what we offer: Employer-Paid Health, Dental, and Vision Insurance — Comprehensive coverage for you and your family starting on day one 401(k) Retirement Plan with Company Match — Build your future with our competitive matching program Unlimited PTO + 10 Paid Holidays — Recharge and take the time you need Short-Term and Long-Term Disability Coverage — Fully employer-paid to protect your income during unexpected events Life and AD&D Insurance — Employer-paid coverage for your peace of mind Free Mental Health Support — Confidential therapy sessions through BetterHelp for you and your family Pet Insurance Options — Affordable plans to keep your furry family members healthy and happy Identity Theft Protection — Voluntary ID protection services to safeguard your personal information Other Cool Stuff — Great co-workers and a stocked kitchen to keep you fueled throughout the day