Operations Assistant

Title: Operations Clerk-I - 32699 Location: Remote – USA Classification: W2 under Staffing Supplier, Full-Time Contract Duration: June 1, 2026 – December 31, 2026 Compensation: $26.29/hour Visa Sponsorship: Not available Schedule & AvailabilityMust be available to work a 40-hour week, including weekends (Wednesday – Sunday preferred; alternate fixed schedules may be available based on time zone coverage).Schedules available include:EST: Monday – FridayPST: Monday – Friday (11 am onward)CST: Saturday – WednesdayPosition OverviewA growing operations team is seeking a detail-oriented, adaptable Operations Clerk to support real-time quality management for a rapidly evolving meal management program. The ideal candidate is available to work a non-traditional schedule, including weekends, and is skilled in communicating with customers, merchants, and drivers. This role is not a call center position but does involve regular interaction across various internal and external partners and tools.Key ResponsibilitiesProvide daily and hourly quality management and process support across program operations.Master and execute standard operating procedures, reporting any issues or improvement opportunities as they arise.Use internal tools to monitor fulfillment and proactively detect challenges before they escalate.Interact with customers, merchants, and drivers (Dashers) to resolve operational issues in real time.Actively contribute to launching new pilot initiatives and provide structured feedback to improve services.Adapt to evolving processes and technologies as the business grows and develops.Ensure all feedback and quality observations are documented and communicated effectively within the team.QualificationsStrong verbal communication and attention to detail.Ability to adapt to frequently changing contexts and tasks.Experience with last-mile logistics, high-volume package delivery, or customer service in delivery or fulfillment settings (e.g., FedEx, UPS, or similar) is highly valued.Experience in a non–call center environment interacting with internal and external partners preferred.Nice to Have:Experience using Slack or similar team communication tools.