Customer Service Manager

Overview: Leads customer service operations and collaborates cross-functionally with Sales, Engineering, Manufacturing, and Supply Chain to deliver effective solutions, support growth, and ensure high levels of customer satisfaction.Key Responsibilities:Manage and develop the customer service team to meet performance and service goalsSupport the sales team throughout the customer lifecycle and sales processOversee major accounts, ensuring service levels, production scheduling, and delivery requirements are metLead sales forecasting and maintain accurate customer and sales dataServe as a key point of contact for resolving complex customer issuesEnsure timely access to pricing, agreements, and customer documentationEstablish clear team structure, responsibilities, and performance expectationsTrain, coach, and evaluate staff; manage scheduling, attendance, and performancePartner with HR on hiring, employee relations, and team developmentParticipate in cross-functional meetings and drive process improvementsMaintain compliance with safety policies and proceduresQualifications:Prior experience supervising a customer service teamStrong leadership, coaching, and team development skillsExperience in a fast-paced, manufacturing environment preferredFamiliarity with ERP/MRP systems is a plusProficiency in Microsoft Office (Excel, Outlook, Teams)Excellent communication, organization, and problem-solving skillsStrong attention to detail and ability to manage shifting prioritiesWork Environment:Office and manufacturing settingExtended computer use with occasional exposure to noise, dust, and fumes