Collections Services Supervisor

Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees . Application Material: Please click APPLY to submit your application via the City of Portlands online portal. Note : Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules. Position Summary The City of Portlands Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective, equitable revenue programs. In this position, you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs. You will plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment. This includes coaching and supporting staff development, monitoring performance, and addressing performance issues in alignment with City Code, administrative rules, and labor agreements. You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments, monitoring casework, prioritizing data entry efforts, and making informed decisions on adjustments and collection strategies based on taxpayer filings. As a key member of the leadership team, you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments. Experience applying principles and best practices of employee leadership and supervision, including training, scheduling, coaching, and performance evaluation. # Experience with at least one years of work in collections, accounts receivable, and/or revenue recovery. # Experience with at least one year of planning, supervising, and evaluating the work of staff, including organizing tasks, setting priorities, and ensuring timely completion of workload demands. # Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws, regulations, rules, and policies. Experience with Integrated Tax Software or similar tax administration software systems Experience applying the laws and regulations applicable to taxation and revenue collection. Apply online between May 11 - 25, 2026 Required Application Materials: Note : Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules. ~ Optional Application Materials: Veterans Preference documents (e.g., Effective January 1, 2026, the State of Oregon law ORS 408.225 - 408.238 is amended to expand eligibility for Veterans Preference to current and former Oregon National Guard service members. If applicants are existing state or former Oregon National Guard servicemembers, they are encouraged to attach appropriate documentation to their future recruitment applications. Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments. To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement. Application Tips: Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the 'To Qualify' section of this announcement. Your resume should support the details described in your responses to the supplemental questions. ~ Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Please read the City of Portland Administrative Rule 3.01 for complete information. Hiring bureau will review and select candidates for an interview Veteran Preference ADA, Pregnancy, and Religious Accommodationsby Jobble