Front Desk/ Patient Experience Coordinator

About the RoleThis position plays a critical role in the daily success of the clinic. You will be the first point of contact for patients and a central part of scheduling, communication, and overall clinic flow.This is a fast-paced, high-responsibility role that requires strong attention to detail, the ability to prioritize quickly, and confidence in handling multiple tasks at once.1–3 years of experience in a customer-facing, administrative, or medical office role preferred.Key ResponsibilitiesGreet and check in patients with professionalism and warmthAnswer and manage a multi-line phone system efficientlySchedule patients across multiple providers while optimizing clinic flowVerify insurance benefits and clearly communicate patient financial responsibilityCollect payments and confidently discuss billing and costs with patientsMaintain accurate patient records in the EHR systemSupport overall clinic operations, organization, and daily efficiencyWhat We’re Looking For (Must-Haves)Strong communication and customer service skillsHigh level of organization and ability to multitask under pressureReliability, punctuality, and professionalismConfidence discussing financial matters with patientsStrong attention to detail and follow-throughBasic computer skills (Microsoft Office, EHR systems)Positive attitude and willingness to learnPreferred Experience (Not Required)Experience in a medical office or physical therapy settingFamiliarity with insurance verification and eligibilityBasic understanding of medical terminology, CPT/ICD-10Experience coordinating schedules for multiple providersSchedule & StructureFull-time, on-site positionImmediate start preferredStructured onboarding and training periodOpportunity for advancement into expanded responsibilities based on performanceAbout AID Performance Physical TherapyWe are a top-rated physical therapy clinic in Ashburn known for delivering exceptional care and creating an outstanding patient experience. Our patients consistently return and refer others because of the level of service we provide.We value professionalism, growth, accountability, and a team-first culture.BenefitsCompetitive compensationSimple IRA with company matchPaid time off + 8 paid holidaysPerformance-based bonusesFree gym membershipQuarterly team events and ongoing developmentWhy Join UsOpportunity for growth and advancementSupportive, team-oriented environmentHigh-quality care model (not volume-driven)Strong reputation in the community