Remote Multilingual Customer Support Specialist

At Keen, we embed high-performing global team members directly into our clients' businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations.About The RoleWe're hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support.In this role, you'll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.Languages RequiredThis role requires professional working proficiency across all four languages:English (C1/C2 required)French (B2+ required)Italian (B2+ required)Spanish (B2+ required)All languages will be used in daily support interactions and will be assessed during the hiring process.What You'll DoSupport end-user customers via email, chat, phone, and service management platforms in multiple languagesResolve transaction issues, troubleshoot technical problems, and process online/offline refundsFollow standard operating procedures and utilize knowledge base articles to resolve requests efficientlyMeet and exceed service level agreements with timely, accurate responsesEscalate complex issues to management when necessaryMaintain detailed case records and contribute to improving knowledge base documentationAnalyze customer issues to identify patterns and recommend solutionsDevelop a deep understanding of products, services, and customer requirementsRequirements2+ years of experience in customer support, customer success, or technical supportProven ability to support customers across multiple channels (email, chat, phone)Fluency in English + French + Italian + Spanish (as outlined above)Experience with tools such as Zendesk, Jira Service Management, or similar platformsComfortable working in structured, SLA-driven environmentsStrong problem-solving and communication skillsAbility to manage multiple conversations and priorities simultaneouslyFamiliarity with web applications, mobile apps, or digital productsReliable home office setup with stable high-speed internet and a quiet working environmentA home office, stable home internet connection 250mbps+ and a quiet place to work fromA true team player who collaborates well and contributes proactivelyBenefitsFixed monthly contractor compensation depending on experienceConsistent full-time workload with long-term role stabilityFully remote work with a home internet stipendProfessional development budget and ongoing learning supportExposure to a fast-growing global client in the food tech spaceClear pathways for growth into senior CX, QA, or team leadership rolesOpportunity to expand into operations or technical support functions over timeCollaborative, global team environment with strong support and communication#J-18808-Ljbffr