Billing Specialist

Billing SpecialistWe are seeking a motivated and detail-oriented Billing Specialist to join our Accounting Department. The ideal candidate is a fast learner who works well under pressure and can quickly master our proprietary billing software, works efficiently under deadlines, and communicates professionally with a diverse customer base. Bilingual proficiency in English and Spanish is preferred. This role is essential to maintaining accurate financial records, processing transactions, and delivering excellent customer service.Key ResponsibilitiesCustomer ServiceHandle inbound and outbound customer calls and emails with professionalism and efficiencyProvide prompt, courteous service to all customers in person, by phone, by email, or via webIdentify, document, and resolve customer account issues quickly and accuratelyMaintain up-to-date knowledge of all company services to field customer inquiriesCommunicate effectively in both English and Spanish when serving bilingual customersAccounts Receivable & BillingComplete daily billing cycles accurately and on scheduleReview billing records for accuracy and resolve discrepancies proactivelyProcess customer payments and post bills, receipts, and invoicesManage accounts receivable database: add new accounts, update missed payments, and monitor balancesVerify validity of debit accounts and flag inconsistenciesKeep clients informed of outstanding balances and upcoming deadlinesMeets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue.CollectionsOversee and manage the full collections processIssue collections letters and coordinate follow-up with relevant staffContact customers with past-due balances (30 -45 days) by phone or emailUpdate and correct records for unpaid or disputed paymentsMonth-End & ReportingAssist with bank, deposit, and revenue reconciliationsSupport general ledger account reconciliations and month-end journal entriesPrepare fuel tax reports and other periodic financial reports as neededMonthly Franchise Fee reporting for municipal customer base per required deadlinesPerform additional duties as assigned by the ControllerQualificationsRequiredHigh school diploma or equivalent; associate degree in accounting or business preferred1+ years of experience in billing, accounts receivable, or a related accounting roleAbility to learn proprietary and industry-specific software quickly and independentlyStrong attention to detail and commitment to accuracyExcellent communication and interpersonal skillsAbility to manage multiple tasks and meet deadlines in a fast-paced environmentProficiency with Microsoft Office Suite (Excel, Word, Outlook)PreferredBilingual in English and Spanish (written and verbal)Experience with accounting software (QuickBooks, SAP, or similar)Familiarity with accounts receivable, collections, and general ledger processesExperience in environmental services, waste management, or a service-based industryCore CompetenciesFast learner - comfortable picking up new systems and adapting to changing processesTech-savvy - able to quickly become proficient in proprietary billing platformsOrganized and efficient - manages workload effectively with minimal supervisionCustomer-focused - maintains professionalism even in challenging situationsCollaborative - works well with accounting and operations teams