Client Services Representative (Pharmacy Technician)

Job Description Be the behind-the-scenes hero empowering pharmacies nationwide!Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.Pay Rate: $20/hr - $23/hrPlease Note:Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.This is an in-person role based in our Grapevine, TX officeWhat You'll Do:Serve as the primary contact for incoming calls and tickets from pharmacy clientsDiagnose and resolve customer issues efficientlyEscalate complex cases to Technical or Account Management teams when neededAccurately document all interactions and actions in tracking softwareDeliver exceptional customer service in every client engagementQualifications:Minimum 2 years of customer service experience requiredHealthcare call center or independent pharmacy experience preferredCertified Pharmacy Technician (CPhT) certification is a plus but not requiredProfessional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerksStrong multitasking, organizational, and time management skillsDetail-oriented with strong typing and documentation abilitiesExcellent listening and critical thinking skillsExperience with Liberty Software products is a plus (please specify any prior experience)Solid basic computer skills and proven ability to quickly master new software applicationsOccasional after-hours and Saturday shifts requiredBenefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomThink you've got what it takes to be the go-to problem solver? Let's talk —Apply today! #ID1 #ZRCompany DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier. At Liberty Software we work hard to make sure our customers are satisfied and happy. xaygatp To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.