Marketing Customer Programs Administrator (Entry Level)

The Fountain Group is a national staffing firm and we are currently seeking a Customer Experience Coordinator for a prominent client of ours. This position is in Jersey City, NJ 07302 Details for the position are as follows:Customer Experience CoordinatorJersey City, NJ (100% Onsite)Pay: Starting at $50/hourOverviewWe are seeking a highly organized and polished Customer Experience / Training Center Coordinator to support daily operations within a fast-paced, customer-facing training center environment.This role is ideal for someone who thrives in a highly visible setting, enjoys coordinating logistics, supporting customer programs, and ensuring a seamless onsite experience for visitors and internal stakeholders. This individual will serve as a key operational partner supporting trainings, meetings, events, and overall site functionality.The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable balancing operational execution with white-glove customer service.Key ResponsibilitiesCoordinate logistics for onsite customer trainings, meetings, workshops, and visitor programsServe as a primary point of contact for visitors, ensuring a polished and professional customer experienceManage visitor access, badging, meeting room readiness, and onsite hospitality coordinationSupport shipping, mail distribution, supply ordering, and general site operational needsCoordinate facility maintenance requests and vendor service supportAssist with invoice collection, submission, tracking, and vendor payment follow-upSupport customer program administration, including maintaining records, reporting, and program data accuracyAdminister customer satisfaction surveys and assist with feedback trackingPartner cross-functionally with internal teams including sales, customer programs, operations, facilities, and leadershipIdentify opportunities to improve workflows, operational processes, and site efficiencyProvide additional administrative and operational support as neededRequired QualificationsBachelor's degree preferred OR equivalent professional experience2+ years of experience in customer-facing coordination, training operations, event coordination, program support, administrative operations, or similar rolesExperience coordinating meetings, trainings, customer visits, or event logisticsStrong organizational and multitasking skills with exceptional attention to detailProfessional communication skills with a polished customer-facing presenceAbility to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint)Experience with Salesforce, CRM platforms, or enterprise workflow systems preferredHighly PreferredExperience supporting customer experience programs, training centers, executive briefing centers, or customer-facing event environmentsBackground in diagnostics, medical device, biotech, healthcare, or other regulated B2B industriesExperience working in a cross-functional, matrixed corporate environmentFamiliarity with customer feedback tools, surveys, NPS programs, Qualtrics, or SurveyMonkeyExperience supporting commercial operations, sales support, customer enablement, or learning operationsBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at