Customer Support Representative

A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.Why Join UsMake a real impact - Your work directly supports customers and drives operational successGrowth opportunities - Be part of a growing company where your contributions are visible and valuedCollaborative culture - Work alongside a supportive, team-oriented environmentVariety in your day - From customer interaction to logistics and billing, no two days are the sameComprehensive benefits - We offer a competitive package designed to support your health, financial well-being, and work-life balanceBenefitsThe successful candidate will receive a competitive benefits package, including:Medical and dental coveragePaid time off401(k) retirement planShort-Term DisabilityLong-Term DisabilityWhat You'll DoBuild and maintain strong customer relationships by managing accounts with accuracy and careCoordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickupsAccurately process customer orders within our shipping systems to ensure timely fulfillmentProactively reach out to customers to verify inventory levels and product availabilityReview and reconcile freight invoices, resolving discrepancies efficientlyPrepare and maintain reports, records, and operational data to support business decisionsServe as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier serviceProvide administrative and operational support to the Sales TeamGenerate customer invoices using QuickBooks and other billing systemsAssist with month-end invoicing to ensure accuracy and completeness across financial recordsDesired Skills and ExperienceWhat You Bring* High school diploma required; associate degree preferred * 1+ years of experience in an administrative or support role What Sets You Apart* Strong problem-solving skills with an analytical mindset * Proficiency in Microsoft Office (Excel, Word, Outlook) * Ability to stay organized and effective in a fast-paced environment * Excellent written and verbal communication skills * A customer-first attitude with a passion for delivering great service * Strong collaboration skills and the ability to work across all levels of the organization * Detail-oriented with strong planning and organizational abilities * A great listener who values input and welcomes diverse perspectives Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you!Beacon Hill. Employing the Future (TM)