Host/Hostess

Job Description The host is a friendly and energetic team member. The host provides guests with their first and last impressions of Lapez Mod Mex. They are responsible for controlling the flow of the restaurant and for managing the waitlist.Duties and Responsibilities:Genuinely welcome all guests into the restaurant as they walk in the doorResponsible for maintaining a presence at the host standSeat guests at tables by following a fair rotation and a floor chart set forth by the Manager on Duty (MOD)Answering telephone calls and fulfilling those calls as necessaryDevelop and maintain a comprehensive knowledge and understanding of Lapez and its standards, procedures, products, and servicesManage the waitlist for the restaurant when necessary. Accurately quote wait timesAnticipate the guests needs or preferences by recognizing facial and indirect cuesListen to guests, understand their needs and concerns, do your best to accommodateCommunicate openly, clearly, and positively to guests, co-workers, and managersMaintain contact with the serving staff, kitchen staff, management and guests to ensure that dining details are handled properly, and customers' concerns are addressedProtect guests and the establishment by knowing and following sanitation, safety and alcohol control policiesEmbrace the teamwork philosophy by striving to assist other team membersGeneral and basic housekeeping duties around the restaurant including but not limited to sweeping floors and sidewalks, sanitizing seats, cleaning windows, stocking restrooms, etc.Leave the guest with a positive message by acknowledging guests as they leave with a thank you and a smileQualities of a Host:Friendly and energetic demeanor and personalityAbility to keep calm under pressureAbility to take instruction, especially under pressurePositive outlook and influenceAbility to multitaskAttention to detailBasic computer literacyRequirements:Must be at least 17 years of ageClean and hygienic appearanceAbility to communicate open and clearlyAbility to stand and stay focused for extended periods of timeAbility to work nights, weekends, and holidays