Technical Support Specialist

Technical Support Specialist (Energy Management Systems) Location: Birmingham, Alabama Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Education& Experience RequirementsFormal education in Computer Science or related IT field or equivalent experience is required.Knowledge, Skills & Abilities• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. • Ability to apply excellent customer service skills• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. • Ability to follow and properly apply both Change Management processes and knowledge-based procedures Job Responsibilities • Day to day monitoring of the primary SCADA and ancillary systems for health and availability • Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel • Notification to key customers for the coordination of system outages and events that may impact other critical systems.