Technical Implementation Consultant

Who We AreAt Frontline Performance Group (FPG), we help hospitality and automotive brands improve performance where it matters most, at the front line. With more than 30 years of experience, our team combines industry expertise with proprietary technology to drive measurable revenue and service outcomes.Our platform, IN-Gauge, is used by over 60,000 users across 100+ countries. Behind every successful implementation is a strong technical foundation, clean data, reliable integrations, and a team that knows how to make complex systems work seamlessly together.We are collaborative, hands-on, and focused on continuous improvement.The RoleWe are looking for a Technical Implementation Consultant who can take ownership of the technical side of client implementations, with a strong focus on data integration, system connectivity, and data reliability.This role is ideal for someone who enjoys working at the intersection of data, APIs, and customer-facing delivery. You will partner closely with client technical teams to ensure data flows correctly into IN-Gauge and supports real-time insights from day one.What You’ll DoData Integration & Pipeline DevelopmentDesign and configure data pipelines from systems such as PMS, POS, and other enterprise platformsExecute data extraction using ETL/ELT methodologiesWork with data warehouses and storage solutions (S3, Redshift, Snowflake, etc.)Normalize and map client data into standardized schemasSupport both batch and real-time data processing where neededAPI & System ConnectivityIntegrate client systems via REST APIs, webhooks, and file-based transfersConfigure authentication (OAuth, API keys, tokens)Troubleshoot data discrepancies, pipeline issues, and connectivity challengesDocument integration workflows and technical configurationsClient-Facing Technical DeliveryAct as the primary technical contact during implementationLead technical discovery sessions to understand client systems and data environmentsCollaborate with client IT teams to establish secure, reliable integrationsProvide guidance and training on data flows and troubleshootingQuality Assurance & HandoffValidate data accuracy, completeness, and performanceMonitor early-stage data quality and pipeline reliabilityDocument configurations, known issues, and operational considerationsEnsure a smooth transition to Customer Success and Support teamsWhat Success Looks LikeData pipelines are reliable, accurate, and stable from go-liveIntegrations are completed on time with clear documentationClients understand their data and trust its accuracyMinimal post-implementation technical issues or escalationsWho You AreYou are a technically strong implementation professional who understands how data moves between systems. You’re comfortable working with APIs, troubleshooting issues, and collaborating directly with both technical and non-technical stakeholders.You may come from a background such as:Technical Implementation Consultant or Integration SpecialistData Engineer or ETL DeveloperSolutions Engineer or Professional Services EngineerAny similar role involving system integrations and data pipelinesQualificationsRequiredExperience with data pipelines and ETL/ELT processesWorking knowledge of APIs (REST, webhooks, authentication methods)Familiarity with data warehouses or storage solutions (S3, Redshift, Snowflake, or similar)Understanding of data modeling, normalization, and schema designExperience with batch processing or event-driven systemsPreferredExperience implementing hospitality software (SaaS, POS, PMS, or similar)Experience working with systems like Opera, Infor, Toast, MICROS, or AlohaSQL skills for data validation and troubleshootingExposure to real-time streaming technologies (Kafka, Kinesis, or similar)Familiarity with monitoring and alerting toolsSkillsStrong communication skills across technical and non-technical audiencesAbility to manage multiple implementations at onceStructured, problem-solving mindsetComfortable working independently in a remote environmentCOMPENSATIONBase Salary: $80,000 - $90,000BENEFITSFPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below.Benefits effective date: 1st day of the month following date of hireEmployer contribution toward company-sponsored health plansDental & Vision plans offeredEmployer-paid Short-term Disability & Long-term DisabilityEmployer-paid Life Insurance Policy ($100,000)Employer-paid Accidental Death & Dismemberment Policy ($100,000)401K participation with 4% Employer Matching ContributionPaid Time Off and annual holiday closureParental Leave (Maternity, Paternity, and Adoption Leaves