IAM (Sailpoint) Engineer (REMOTE)

We are requesting candidates with hands on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.Core Technical Support ExperienceTier 1 / Frontline Technical SupportTroubleshooting cable, internet, and voice servicesDiagnosing connectivity and service issues using structured problem solving toolsRoot cause analysis for repeat or chronic service issuesCoordinating repairs and escalation when necessaryNetworking & ConnectivityTCP/IP configuration, verification, and troubleshootingModem resets, re provisioning, and service activationIP address provisioning and management (add/delete multiple IPs)Basic network diagnostics and service validationSystems & Endpoint SupportInstallation, configuration, and support of:Desktop/workstation hardware and softwareNetwork printersAnti virus solutionsAdministration of:Shared folders and file systemsUser files and directoriesDevice drivers and peripheral hardwareSmall office networking support (LAN setup and maintenance)Tools & ApplicationsExperience working with customer support and ticketing toolsAdobe Photoshop or similar tools for image manipulation (scanning and editing assets)General desktop and operating system supportCustomer & Business InteractionHigh volume, customer facing support role with strong communication skillsAbility to handle:Troubleshooting and repair coordinationBilling and service inquiriesRetention focused customer interactionsExperience supporting both internal users and external customersIdeal BackgroundExperience in telecommunications, ISP, or managed service environmentsComfortable supporting small office or departmental IT environmentsStrong multitasking ability in fast paced support settingsCustomer service oriented with technical problem solving capability