Technical Program Manager

Job Description Key Responsibilities Partner with business, vendors, and IT to define needs, priorities, and support requirements Translate requests, defects, and enhancement needs into clear actions and solution options Intake & Prioritization Own ServiceNow intake, administration tasks, and demand shaping for supported applications Prioritize requests, incidents, and enhancements based on value, urgency, effort, and risk Delivery Readiness Define and track work items, defects, enhancements, and support needs Track bugs, fixes, and vendor-delivered changes through Azure DevOps, ServiceNow, and Microsoft Teams Ensure traceability and follow-through from intake to resolution across internal teams and third-party vendors Technical Alignment Support third-party application administration and align vendor solutions with internal architecture and integrations Balance business needs with technical constraints Stakeholder Management Drive decisions, status updates, and alignment across business, IT, and vendor teams Manage expectations across teams Process Improvement Standardize intake, prioritization, and handoffs Improve efficiency across ServiceNow and ADO Required Qualifications Bachelor's degree in business, Computer Science, Engineering, or related field (or equivalent experience) 6–8 years of experience in Product Management, Project Management, or Business Systems Analysis in an Agile environment 7+ years of Business Systems Analyst experience Experience with ServiceNow, Azure DevOps, Microsoft Teams, or similar tools Experience supporting third-party applications, including administration, vendor coordination, and defect tracking Strong understanding of Agile/Scrum principles and software development lifecycles Proven ability to manage complex initiatives in fast-paced environments Strong communication, collaboration, and stakeholder management skills Preferred Qualifications Certification such as SAFe POPM or CSPO (Certified Scrum Product Owner) Experience with enterprise applications (ERP, HCM, or integrations) Core Competencies Strategic thinking and business acumen Prioritization and decision-making Technical understanding and attention to detail Effective communication and stakeholder management User empathy and customer focus J-18808-Ljbffr