Client Services Manager

The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.Essential Duties & ResponsibilitiesAssure accurate and timely financial reportingInspect reports and summaries to look for possible gapsPerform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performanceMake recommendations and present information to the corporate client’s contactAssure accurate financial expectations for renewals/bids in working with the Sales groupFacilitate meetings with internal resources to address issuesBuild, maintain, and sustain relationships with clientsHave quarterly meetings and business reviews with all top 20 customersServe as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organizationQualificationsBachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account managementProven financial analysis skill setExcellent interpersonal communication and negotiation skills coupled with a strong customer service orientation requiredDemonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the businessProven ability to work independently and to grow and maintain long-term positive internal and external work relationshipsDemonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunitiesTimeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirementsHigh level of proficiency in Excel, Word, and Outlook requiredPowerPoint software experience preferred