Exhibitor Services Representative (Customer Service)

Company DescriptionExpo Convention Contractors Inc. is a family-owned business founded in 1995, dedicated to creating and managing tradeshows with unique experiences for clients. Specializing in event marketing, exhibit design, and stand customization, the company prides itself on its meticulous attention to detail throughout the production stages. With a team of over 100 in-house professionals, including experts in graphic and industrial design, and custom fabrication, Expo Convention Contractors Inc. has facilitated over a million exhibitors nationwide and globally. We are your trusted partner in ensuring the success of any event.Role DescriptionThis is a full-time on-site role for an Exhibitor Sales and Services Representative, located in Miami Gardens, FL. The representative will manage exhibitor accounts, provide exceptional customer service, and liaise with the design and production teams to ensure client needs are met. Key responsibilities include sales support, resolving customer inquiries, tracking order progress, and coordinating logistics to ensure timely and successful event execution. The representative will also assist in the preparation and attendance of various tradeshows.Essential Duties and ResponsibilitiesPerform basic functions in EXPO’s computer resources (i.e., EXPO Online, Microsoft Excel and Outlook).Enter exhibitor lists, orders, process payments, and price masters, without supervision.Work as support staff on large shows and independently on small shows.Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc.…).Ensure daily tasks and goals align with the department OKRs.Coordinate with production department exhibitor requirements for assigned shows.Communicate professionally with customers via phone, fax, email or in person at show site.Contact exhibitors weekly for upselling for the Increase Revenue program. Must meet goal weekly.Handle incoming exhibitor telephone calls.Contact exhibitors regarding problems with orders/payments.Generates billing and invoicing for the exhibit area of the show. Proficient in billing that involves moderate pricing specifications (i.e., multiple third parties, multiple credit cards, multiple discounts, credits, etc.).Collects all monies for services before, during and after the show.Set up and maintain show files.Complete all show closing functions.Able to perform audits. (Pre-show, self-audits, show-site, and post-show).Pack show-site supplies, computers, printers, and other equipment.Coordinate and manage service desk efficiently at shows consisting of multiple team members, up to 4 at a time.Perform other duties as assigned.QualificationsHigh School Diploma or equivalent requiredTwo or more years of related experience preferred. Experience in the events or tradeshow industry is a plusExcellent customer service and communication skillsExperience in sales support and account managementStrong organizational skillsMust be willing to work both independently and participate as a team player to achieve departmental and company goals.Maintain a positive "can-do" attitude.Representative is expected to be on time with a professional appearance and attitude.Must have reliable transportationAbility to work collaborativelyDetail-oriented with a focus on qualityProficiency in computer applications and CRM softwareMust be able to work on-site in Miami Gardens, FLTravel and ScheduleThis is a full-time position. Regular office hours are Monday - Friday, 8am - 4:30pm. Must be available to work nights, weekends, and travel throughout the U.S. with notice.Compensation and BenefitsStarting Pay: $19-$20. May be negotiated based on experience.Health InsuranceVision InsuranceDental Insurance401k w/ Company MatchPTO and Vacation Time