Customer Service Representative (B2B Distribution)

Location: On-site | 5720 W Minnesota Street, Indianapolis, IN 46241Hours: Monday–Friday, 8:00 AM – 5:00 PMJoin a team where your product knowledge matters, your organizational skills shine, and your ability to build relationships directly impacts customer success.Quest Safety Products Inc. is looking for a sharp, detail-driven, customer-focused professional who loves solving problems, learning about products inside and out, and serving as a dependable partner for our customers. This role blends customer service, inside sales support, and product expertise, making it ideal for someone who wants more responsibility and deeper customer relationships than a typical call-center job. You’ll be part of a tight-knit team of safety supply specialists supporting key customers who rely on us to keep their people safe every day!What You’ll DoYou’ll be the knowledgeable, trusted point of contact who ensures customers get the right products, in the right quantity, at the right time.You will:Build strong relationships with customers and guide them toward the best product solutions for their needs.Process orders, backorders, and open orders in Epicor Prophet 21 (P21) quickly and accurately.Provide real-time information on pricing, availability, and delivery schedules.Stay a step ahead to ensure timely, cost-effective delivery.Troubleshoot issues by phone, email, or live chat and take ownership of resolving customer concerns.Keep the Sales team updated when customer issues arise or when service gaps need attention.Work across Purchasing, Warehouse, and Logistics teams to resolve shipping delays or product issues.Handle returns, issue RMAs, and ensure proper documentation and processing.Review return patterns to suggest improvements and reduce repeat issues.Research products and pricing; request quotes from vendors; collaborate with the Sales team on pricing confirmations.Write Process Improvement Reports (PIRs) and participate in continuous improvement conversations during weekly meetings.What You BringHigh school diploma or equivalent; completion of college courses or related certifications is highly preferred1+ years of experience in customer service or sales, ideally in distribution or a similar environmentA professional, concise communicator who can explain product options clearlyStrong attention to detail, especially in data entry, order accuracy, and email communicationAbility to work comfortably under pressure while juggling multiple requestsA natural sense of urgency when supporting customersProficiency in Microsoft Office (Word, Excel, Outlook)Willingness and ability to learn Salesforce (CRM), P21, and modern communication toolsA mindset focused on problem-solving, follow-through, and making things easier for the customerWhy You’ll Love Working HereWe offer meaningful work, supportive leadership, and room to grow.Benefits include:Competitive payMedical and dental insuranceCompany-paid life insurance and long-term disabilityVacation, sick, and personal daysPaid holidaysRetirement plan with up to 3% company matchA culture centered around development, learning, and continuous improvementWhat We Look For In a Strong ResumeSteady work history reflecting reliability and commitmentCustomer service experience in an office or team-based environmentComfort with computers, especially Excel and OutlookWell-organized, detail-focused presentation, clean formatting, no typosAbout Quest Safety ProductsQuest Safety Products is a full-line distributor of safety and environmental abatement supplies and a manufacturer of disposable protective apparel. We help organizations protect their people, products, and facilities through high-quality equipment, product education, and safety best practices.We are proud to be a Minority Business Enterprise and a HUBZone-certified company. Diversity and inclusion are core to who we are, how we innovate, and how we serve.Quest is committed to an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.