Housekeeping Supervisor - Hotel

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.What We OfferCompetitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let’s create memorable guest experiences together!POSITION SUMMARY: The Housekeeping Supervisor at one of Oxford’s boutique-style or luxury hotels plays a vital role in ensuring the cleanliness, presentation, and comfort of guest rooms and public spaces throughout the property. This position oversees the daily operations of the housekeeping team, supporting a smooth room turnover process and upholding Oxford Collection’s elevated standards for service and appearance. The Housekeeping Supervisor is responsible for conducting quality inspections, monitoring room readiness based on arrival and departure flow, and reinforcing proper cleaning techniques, safety procedures, and service behaviors. This hands-on leadership role works closely with the Front Desk and Maintenance teams. The Housekeeping Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Housekeeping Operations & Quality Assurance (60%):Oversee daily cleaning schedules, ensuring guest rooms and public areas meet Four-Diamond cleanliness standardsSupervise laundry services, ensuring linens and towels meet luxury hospitality standardsEnsure all guest areas are pristine, well-stocked, and elegantly arrangedInspect public spaces and randomly selected rooms to ensure four-Diamond cleanliness standards are met Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessarySubmit maintenance reports/requests to the Maintenance Department for any issues identifiedAssist in training new employees and providing continuous on-the-job training to ensure Four Diamond standards are implemented Assist with issuance of supplies to staff, and log items into the Lost & Found log and secure them in the proper areaCoordinate with the front desk and maintenance teams to manage room readiness and VIP guest requests and verification of amenity placementAssisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team membersEnsure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunctionPerform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.Leadership & Supervision (20%):Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectationsHandle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standardsServe as a role model for Housekeeping staff and other employeesSupervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to managementAssist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulationsLead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guestsAttend daily and weekly staff meetings in the Manager’s absenceGuest Relations (5%): Interact and acknowledge guests in a friendly and customer focused manner as neededMaintain integrity, confidentiality, and sensitivity when working with both internal and external guestsOther (5%): Communicate effectively with all hotel staff to ensure smooth delivery of servicesCoordinate with front desk, maintenance staff and General Manager on things requiring attentionAdhere to attendance policies and maintain regular availability for scheduled shiftsOther duties as assignedAdditional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.Core Skills And ValuesCompany Character – Supports company vision and valuesCustomer Service – Understands and meets the needs of customersDetail Orientation – Is accurate and methodical when following processes and instructionsPhysical Skills – Demonstrates capability of performing physical work in a variety of conditionsProfessional Appearance - Presents a professional and polished lookStress Management – Exhibits self-awareness and self-control in pressure situationsTeam Orientation – Works cooperatively with others, assisting voluntarilyTime Management – Does most important, guest-related work firstPreffered Education & ExperienceHigh School Diploma or GED preferredHousekeeping / cleaning services experience preferred2+ years supervisory experience preferredHospitality / hotel work experience preferredJob RequirementsProof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysReliable and consistent attendancePhysical RequirementsMust be able to climb stairs both inside and outside in a variety of weather conditionsMust be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objectsMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.