Call Center Representative **Must be bilingual in Spanish*

Job Description CONTACT CENTER REPRESENTATIVE PHP AGENCY, LLCPHP Agency Inc., “PHP,” is seeking a Contact Center Representative to join our Dallas-based HQ team.PHP is a national life insurance field marketing organization (“FMO”) founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportunity to individuals in this market wishing to pursue careers as life insurance agents. PHP passionately serves our diverse middle-class consumer clients through a field sales force of nearly 20,000 licensed agents (Q4 2021). PHP headquarters offices are in Addison, Texas (Dallas metroplex).RESPONSIBILITIES & DUTIES Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services, and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the company’s customer management policiesMINIMUM REQUIREMENTSBilingual in SpanishStrong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industryComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsIn-depth knowledge of a company’s products and/or servicesExpertise in the customer service area they focus in, such as accounts, sales, technical support, or another areaAbility to speak multiple languages, especially those common among callers.BenefitsEligible for ownership planEligible for health and welfare benefit plansEligible for Integrity’s 401(k) retirement planEligible for 15 days of personal paid time off (PTO) per calendar year. PTO is accrued on a biweekly basis.Eligible for 1 floating, birthday holiday, per calendar yearEligible for 10 company paid holidays, per calendar year.Eligible for 2 days of company paid service time, per calendar year.Company DescriptionPHP Agency, Inc. is a tech-enabled life insurance sales and marketing organization with a two-part vision: change the culture and diversity of the insurance industry and build the world's largest insurance sales, marketing & distribution company in history. We are going to make history and are seeking people with a passion to work on something BIGGER than themselves and truly make a difference!!To realize this vision, PHP has partnered with some of the world's leading insurance carriers to offer clients personally suitable life insurance and annuity products and; provide entrepreneurial career opportunities to individuals as life insurance agents.PHP is headquartered in North Dallas, TX and its agents serve clients from their offices located across the US.Company DescriptionPHP Agency, Inc. is a tech-enabled life insurance sales and marketing organization with a two-part vision: change the culture and diversity of the insurance industry and build the world's largest insurance sales, marketing & distribution company in history. We are going to make history and are seeking people with a passion to work on something BIGGER than themselves and truly make a difference!! To realize this vision, PHP has partnered with some of the world's leading insurance carriers to offer clients personally suitable life insurance and annuity products and; provide entrepreneurial career opportunities to individuals as life insurance agents. PHP is headquartered in North Dallas, TX and its agents serve clients from their offices located across the US.