Telecommunicator 1-2

JOB This position is open until filled.The Human Resources Office is unable to provide status updates by telephone.The salary range is listed above. Starting salary will depend on qualifications and experience.The Telecommunicator performs responsible public safety communications and office support work for the law enforcement, fire, and rescue functions in the County, including gathering medical information to provide Emergency Medical Dispatch (EMD) information to responders. An employee in this class receives incoming routine and emergency calls and dispatches emergency and non-emergency calls for personnel in the County using 2-way radios, computer aided dispatch, telephone and TDD machines. Work is performed in accordance with Departmental policy and State and federal law. Work is performed under regular supervision and is evaluated through observation, monitoring of radio communication, discussion, and review of reports. EXAMPLE OF DUTIES Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs, or general information; identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit. Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, and other law enforcement units; dispatches officers to answer requests for assistance. Interviews callers to determine nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instructions using EMD system. Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies. Maintains communications logs and reports including the nature of calls, actions taken, and the times involved. Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol. Monitors activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and Departmental messages. Takes and transmits after-hours calls for municipal utilities and County social services, mental health, and animal control. Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow; informs emergency response personnel, local hospitals, rest homes, nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies.Performs routine maintenance of office equipment and work area.Performs other related duties as assigned. SUPPLEMENTAL INFORMATION PHYSICAL DEMANDSThe work is sedentary work which requires exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity to operate computer equipment, and maintain and review written and computerized records and reports. WORK ENVIRONMENTWork is performed in a relatively safe, and secure work environment.Please Note: If offered a position, official transcripts/verification of education must be submitted directly to the Human Resources Office from the educational institution(s) listed on application. Positions requiring a minimum education/certification must also have official documents submitted to the Human Resources Office. Unofficial transcripts may be submitted by the candidate with the application for consideration of meeting minimum job requirements.