Lead Solution Engineer
Overview:
As Specialist Solution Engineer, you will champion Agentforce IT Service, demonstrating its value within Salesforce and translating technical capabilities into business impact. You'll act as a subject matter expert, accelerate sales, and help integrate IT and HR service workflows on a single platform. You'll work with cross-functional teams to articulate how AI, automation, and CMDB insights improve incident management and service delivery. This role offers a chance to shape how enterprise IT services are delivered in an increasingly AI-driven environment. Compensation / Benefitstime off programsmedical, dental, visionmental health supportpaid parental leavelife and disability insurance 401(k)
Responsibilities:
- Demonstrate and evangelize Agentforce IT Service to prospects and customers
- Articulate value and integration within the Salesforce portfolio
- Serve as a subject matter expert on ITSM, CMDB, and automation
- Drive sales outcomes by addressing customer needs with tailored solutions
- Highlight cross-departmental workflows unifying IT, HR, and other service teams
- Collaborate with cross-functional teams to accelerate deployment and adoption
- Key requirementsthink outside the boxchallenge the status quostrong communication and storytelling skillsIT Service Management (ITSM)
- Salesforce platform familiarity
- Configuration Management Database (CMDB) insights