IT Support Tech

Job Description We are seeking an MSP experienced IT Support Specialist to join our team and deliver exceptional technical support across our operations. The ideal candidate will bring experience in helpdesk operations, system administration, and client relationship management.Essential Requirements:3+ years of experience in IT support and technical servicesMSP (Managed Service Provider) experience requiredProven track record in MSP environmentsStrong expertise in L1/L2 escalated issue resolutionExperience with onsite and remote support project managementExcellent problem-solving abilities and communication skillsCustomer-focused approach with demonstrated client relationship managementTechnical Expertise:Microsoft Ecosystem: Advanced proficiency in Microsoft 365, Azure, and Active Directory administrationInfrastructure Management: Experience with backup & recovery solutions, cybersecurity monitoring, and business continuity planningAdvanced Networking: Strong foundation in LAN/WAN, TCP/IP, VLANs, VoIP, DNS, DHCP, and network securityTicketing & Monitoring Systems: Experience with professional helpdesk platforms and IT service management toolsHardware Support: Comprehensive knowledge of desktop/laptop systems, peripherals, and mobile devicesKey ResponsibilitiesProvide expert-level technical support for IT issuesManage and maintain Microsoft 365 and Azure environmentsLead onsite and remote support initiativesEnsure seamless IT operations and minimize business disruptionTrain and support end users on various technologiesCollaborate with teams to implement IT solutions and improvementsWhat We OfferCompetitive salary commensurate with experienceComprehensive benefits packageProfessional development opportunitiesCollaborative and supportive work environmentReady to bring your expertise to our team? Please submit your resume and cover letter detailing your relevant experience.