Customer Relationship Management Coordinator

CRM Coordinator (Email & SMS) – Remote (US East Coast/Central)Location: Fully Remote (US-based, East Coast or Central preferred)Contract: 12 monthsStart Date: ASAPWe are seeking an experienced CRM Coordinator to support a fast-paced retail and e-commerce environment, managing high-volume email and SMS campaigns. This role is ideal for someone who excels at coordinating cross-functional teams, translating campaign briefs into action, and ensuring campaigns are delivered accurately and on time.ResponsibilitiesGather and manage CRM campaign briefs from internal stakeholders.Translate brand direction into clear, actionable campaign requirements.Coordinate with internal and external teams to ensure smooth campaign execution.Manage asset collection, campaign status tracking, QA and testing processes.Review campaign performance reports and highlight key findings.Ensure creative assets and campaigns meet specifications before launch.Support high-volume email and SMS programs in a retail/e-commerce setting.Requirements3–5 years of experience in CRM coordination, campaign management, or a similar role.Experience working in a retail or e-commerce environment.Strong understanding of email and SMS marketing channels (platform execution experience not required).Proven ability to coordinate between stakeholders and execution teams.Excellent written and verbal communication skills with native-level English proficiency.Strong attention to detail and experience managing checklists and creative reviews.Comfortable interpreting campaign performance data and identifying key insights.Able to thrive in a high-volume, fast-paced environment.Additional InformationMust be based in the United States.Preference for candidates located in the Eastern or Central time zones.Must be available to work Eastern Time hours.Candidates available to start within the next two weeks are highly preferred.Two-stage interview process with interviews available immediately.If you have experience supporting CRM programs in a fast-moving retail or e-commerce business and enjoy working across teams to deliver successful campaigns, we'd love to hear from you.