Field Support Technician, North America (New York Based)

Do you enjoy hands-on work and interacting with people? Are you a proactive problem-solver with a knack for getting things done and a willingness to explore new places? If yes, we want to hear from you! We’re looking for a technically inclined Field Support Technician to join our growing North American team.In this role, you’ll be the go-to expert for Framery’s installation partners and dealer networks. You will offer a mix of hands-on on-site support and remote assistance for product installations, troubleshooting, and field-based training.You will work independently within a collaborative team that operates across time zones, with headquarters support from Finland. You’ll be joining a team that already has a presence on the West Coast; your primary focus will be our operations across the Eastern United States and Canada. Overall, our broader US-based team consists of approximately 30 Framerians in sales, support, and logistics roles, all collaborating to ensure our customers' success.Your day-to-day includes:Hands-on Problem Solving: Whether you’re helping train a partner's crew, overseeing a large-scale installation, or solving a hardware challenge on-site, your physical presence and technical expertise will make all the difference.Expert Guidance: Leading installers through setup processes and ensuring every Framery solution meets our high standards of quality.Strategic Training: Training stakeholders and assisting sales teams with technical requirements.Proactive Coordination: You will be responsible for organizing your own work and scheduling, ensuring that travel, on-site tasks, and administrative duties (like time-tracking and reporting) are handled efficiently.Responsive Support: Acting as a "hotline" resource, providing quick and clear communication to partners in need of immediate technical solutions.The position is remote-based, and travel is a significant part of the job (up to 50%). While you will occasionally travel across the entire North American continent, we are specifically looking for a candidate ideally based in New York. This location ensures smooth, quick access to our end clients in New York City and other major hubs along the Eastern Seaboard.What Makes You a Great Fit?You’re a "hands-on" person at heart, but you understand that clear communication is just as important as a screwdriver. You are highly self-motivated and capable of managing your own schedule and logistics without constant supervision. You are ready to tackle challenges head-on and remain responsive in a fast-paced environment.We’re looking for:Previous work in technical or installation roles with direct client interaction.A practical understanding of basic electronics and hardware (e.g., HDMI, USB, electrical adjustments).A proven ability to independently schedule and organize your own work, including managing travel logistics and administrative tasks.Proficient English skillsWillingness to travel extensively within the US and Canada, with occasional visits overseas.Additional Assets:Experience in furniture or office equipment installation.Familiarity with service partner models or remote technical support tools.Background in technical training or "hotline" support.Spanish language skills.Why consider this role?Join an Industry Pioneer: Framery’s soundproof pods are used by 70% of Forbes Top 100 companies, including Nvidia, Puma, and Microsoft.Be Part of a Global Success Story: Our headquarters are in Finland, with 500 employees across 20 countries. You’ll join a fast-growing US operation of approximately 30 people across the continent.Work for a Sustainability Leader: We are committed to making the world’s most sustainable pods, continuously innovating to set the industry standard.Enjoy Autonomy & Collaboration: Take ownership of field operations and technical support in your region while working closely with an international team.Thrive in a People-First Culture: We prioritize employee well-being and foster a fun, dynamic work environment. Framerians always come first.Strong Benefits Package: Benefits include a laptop and phone, home internet support, top-tier health insurance, a matched 401(k), a wellness allowance, and more.Compensation:The compensation for this role includes a base salary in the range of $78,000–$90,000 annually, commensurate with experience. In addition, the role includes participation in a bonus program with annual payouts.Recruitment ProcessRemote video interview.Second remote video interview.Face-to-face interview in the US.(Reference checks)Recruitment decision.Interested?We’d love to hear from you as soon as possible. Please send your application by the 17th of May. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the applicationWe are FrameryFramery is an industry pioneer in engineering and manufacturing soundproof pods, services, and solutions used by over 70% of all Forbes Top 100 companies, including Nvidia, Puma, and Microsoft. Our headquarters are in Tampere, Finland, where around 90% of us work and all our products are manufactured. Globally we employ over 500 people in around 20 countries.Framery is an equal opportunity employer and we are committed to a culture of diversity and inclusion in the workplace. We have zero tolerance for discrimination or harassment of any kind. Every Framerian gets to be their authentic self at work because it will always lead to better results.As workplace experts, we shape the world of work when building our company and culture into one where people can thrive. Learn more about our company and our amazing culture on our website.