MSP Engineer

Job Description Company Description Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships. Job DescriptionKey Responsibilities:Client Support: Resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.Ticket & System Management: Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance.Project Support: Assist in project delivery, ensuring alignment with scope and documentation.Risk & Communication: Act as an escalation point, conduct root cause analyses, and provide clear client communication.Team Collaboration: Mentor engineers, contribute to process improvements, and support cross-functional teams.Qualifications Requirements:Technical Experience:  IT/security systems, scripting (PowerShell, Python),  years managing client relationships.Soft Skills: Strong communication, problem-solving, attention to detail, and ability to work collaboratively.Certifications & Tools (Preferred): Milestone XProtect, Access Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet.Benefits:Competitive salary Health, vision, and dental insurance401k + profit sharingGrowth-oriented, collaborative team environmentAdditional InformationCompetitive compensation, benefits package, retirement offerings, and additional employee programs.