Medical Assistant/Front Office Assistant

Provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Coordinate all appointment scheduling activities and ensure all telephone calls are adequately screened, transferred; messages are accurately taken and delivered for the assigned service under the direction of the Clinical Operation Manager. Also responsible for registration and insurance (eligibility) verification. Knowledge, Skills and Abilities Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 1. Must have knowledge of medical terminology and basic non-invasive diagnostic equipment (blood pressure cuff, stethoscope and ophthalmoscope and otoscope) as well as a general understanding of basic physical examination. 2. Demonstrated phlebotomy skills. 3. Must have skills and relevant hands on experience acquired from working in a procedure based medical environment. 4. Must have skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. 5. Knowledge of basic clerical and communication principles generally acquired through a high school education. 6. Computer and typing skills. 7. Applicant must have excellent interpersonal/customer service skills including the ability to display courtesy and consideration to patients, guests, providers, students, staff, and the public; be culturally sensitive. 8. Excellent verbal and written communications skills. 9. Knowledgeable in Insurances. 10. Knowledge of confidentiality standards and the ability to maintain confidentiality of all records and information which pertains to patients, providers, employees, the organization and in related interests. 11. Ability to perform all tasks in a safe manner in compliance with company safety policies and according to applicable regulations, which includes maintaining a neat workstation and environment. Required Qualifications | 1. Education: Any combination of education, training or experience that provides the required knowledge, skills, and abilities. Graduate Equivalency Diploma or High School Diploma. 2. Experience: 1 – 3 years prior experience in a medical office environment. Knowledge of medical terminology and various types of medical testing equipment or devices. Experience in a clinical medical setting is required, and ideal applicant would possess a working knowledge of health insurance eligibility and benefits processes. Preferred Qualifications | 1. Certification: CMA (AAMA), BLS, CPR 2. 3-5 years’ experience preferred. 3. Experience with Electronic Medical Record. Essential Job Duties Key Responsibilities Prepares patients for examinations and diagnostic procedures according to clinic procedures such as recording temperatures, pulse rate, blood pressure, height and weight and responses to standardized medical history questions, including but not limited to allergies and current medications. Vision screening and Audiometric screening. Performs specialty skills such as suture removal and injections (IM, subcutaneous and intradermal). Ear lavages and administration of vaccines. Autoclave and spore testing, peak flows. May apply leads and monitors for diagnostic procedures such as EKG and ultrasound scan under the directsupervision of licensed personnel. Reports all observed patient concerns and changes in condition to a licensed staff member. Key Responsibilities Performs Clinical Laboratory Improvement Amendments (CLIA) Waved Lab tests such as urine dip stick, Hgb, Hct, finger stick, glucose, hemoccult, Strep test, HIV test, HCG and reports results to the appropriate personnel. May perform patient phlebotomies in accordance with clinic procedures and providers’ orders. Attends and completes mandatory in-services including infection control, safety, CPR, equipment usage and procedures according to clinics and department policies. Key Responsibilities Acts as a chaperone for health care providers during patient examination as requested and assists with procedures. Key Responsibilities Monitors and cleans assigned patient examination rooms, unit areas and unit equipment reporting outdated supplies, stock levels and restock set levels of items and necessary equipment repairs. Key Responsibilities Answers patient appointment telephone calls with responsibility for full registration of new patient scheduled at the WesternU Health Oliver Station. Schedule new/established patient appointments from referring physician offices and patient requests. Ensure that all required information is accurately documented and entered in computer system. Review status of insurance, verify and update information for both new and established patients. Place all calls for the providers when requested. Update, monitor, audit and revise all patient appointment with provider’s schedules as needed ensuring accuracy and thoroughness. Screen all calls to the provider of assigned service in order to effectively refer calls. Key Responsibilities Provide front office staff coverage (patient insurance eligibility verification, scheduling return appointments, phone messages and checking-in, collecting payments, verifying address and phone number, emergency contact and provide patients with the appropriate forms to complete) Key Responsibilities Perform special projects or other related work as required or requested. Posting Details Continued Work Schedule Regular business hours Monday-Friday Working at WesternU We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, Our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU’s core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people! Expected Pay Scale Minimum $20.00 Maximum $22.00 Physical Demands Physical Demands Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use stand, walk, and talk or hear. The employee is regularly required reach with hands and arms, and occasionally require to sit, use hands, climb, stoop, and smell in order to assist patients in the performance of job duties. The employee must occasionally lift and/or move up to 20 pounds in order to move patients. Specific vision abilities required by this job include close, distance, and peripheral vision, and the ability to focus. Working weekends, holidays, and extended shifts may be required. Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties are normally performed in an office setting with a computer, telephone, printer, copier and a scanner. The noise level in this setting is usually moderate due to the proximity of various office machines. Duties are routinely performed in an environmentally controlled interior healthcare office. Work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and ionizing radiation. Clinical environments require compliance with safety precautions, OSHA Blood borne pathogen training, and may include the use of certain personal protective equipment. Posting Information Posting Number S01467 Posting Date 05/31/2024 Close Date Open Until Filled Yes Conditions of Employment - Background Check To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position. Pay Transparency Act Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications. Equal Opportunity Statement (EEO) It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time. Applicant Documents Required Documents Resume Optional Documents Cover Letter Additional Applicant Document